Content

Problem description / Issue description

When clicking on "Check System" in the properties window, a new window pops up showing the error message: "Error retrieving internal information"

Symptoms

 

 In Nicelink Configurator's main window, right click on a system and select properties. In the properties window, introduce all the information needed and click on "Check system", the following error is shown:

After clicking ok, the following window appears:

 When we encountered this problem, no errors could be found on the logs or on windows event viewer and the firewall was deactivated.

Solution

In order to solve this issue, you need to check the translation table settings. Click on "Translation" button. You will be able to choose a translation file. Please, select the file that corresponds with the language of the system you are editing. If this does not solve the problem, please send us the .TDF file located in \Tango04\Nicelink\NICELink Environment\TDF files for analysis.

 

 


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Last Modified On: October 22, 2018