General description

I forgot the password of the administrator user into Web SmartConsole and I don't know how to recover it.

Conclusion / Solution / Recommendation / Advice

You can't recover the previous password of the administrator user but you can reset it, to do so, please enter to the database where the WebSmartConsole stores its data and configuration, then execute the followint transact-sql query:

update wsc_users set password = "21232f297a57a5a743894a0e4a801fc3" where username = "admin"

After that, you should try entering again the product with the parameters:

USER: admin

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: October 24, 2018