Posted Tue, 01 Dec 2020 20:24:45 GMT by Daniel Stout

I'm setting up an FTP Upload File action with AutoMate The connection is to an Ubuntu 20.04 server, and I'm using an SSH key to authenticate. I converted the private key to PEM format but still am unable to connect.

Connection type: SFTP (key)
Port: 22
SFTP version: Sftp6
Authentication type: Publickey
Validate SFTP server's host key and store it
Cipher selection: Auto adjust
Private Key File: ...key.pem
Passphrase -- entered

The error message in email that I'm receiving is "Error message: FTP failed (Error: Connection failed due to error 103)"

The log file says:

12/1/2020 2:05:43 PM : Connecting to 167.71.[...] connection type is Sftp_Public_Key.
12/1/2020 2:05:43 PM : Server key [...] received.
12/1/2020 2:05:43 PM : Authentication type [Publickey] used
12/1/2020 2:05:46 PM : Authentication succeeded

I'm able to connect with that user and key but not in AutoMate.

Posted Mon, 07 Dec 2020 20:21:53 GMT by Alex Escalante

Hello Daniel,

Are you able to connect outside of AutoMate using a 3rd party tool such as Filezilla or WinSCP from the same machine that Automate is installed on?

Is there any kind of password associated with the key as well? If so, does the pw contain a percent sign? If so, we will need to "double" the percent sign. For example, instead of writing:


We need to write:


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