Posted Wed, 29 Jul 2020 20:31:23 GMT by Ashley Despain

 I'm able to successfully "logon" when using either a password or a public key.

However, when I try to set up the "upload" or "download" process, and I built the location the same way as the "logon" process, I keep getting an error code 10058.

I was getting this error on the "logon" process, but, got that corrected. 

Anyone have any idea why I can setup the "logon" step, and have it work successfully, but not the "upload" step?

Trust me, I've had 4 sets of eyes confirming that all the settings are the same.


Posted Thu, 06 Aug 2020 13:20:10 GMT by Alex Escalante

Hello Ashley,

The error code you have reported is an authorization code. This most likely means that the ciphers/algorithms being used are no longer authorized to upload/download. We have been seeing this issue more and more lately due to upgraded security within FTP/SFTP servers. Since you are running an older version of the software with older algorithms and ciphers, this is most likely the issue.

We recommend installing 11.3 as a trial version (9 and 11 can run on the same machine) and testing this single task. If it works, then we know that the new security protocols are what is causing your issue.

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