Usually with these kinds of situations, it is a security issue we must bypass.
Do you have a 3rd party ftp tool such as Filezilla or WinSCP on the same machine that AutoMate is on? Are you able to connect with that tool? The general rule of thumb is that if we can connect with a 3rd party tool from the same machine, AutoMate should be able to as well.
If the answer is yes, the next step would be to request the necessary algorithms and protocols needed to connect to the server. This would usually come directly from the server admin. We can then adjust the action to incorporate the necessary security configuration needed to connect.