This one threw us for over a month.
We had a 10 client Licence enforced "client side"Â (i.e. 10 individual serial #s and such, given out to the key employees). We subsequently migarted to a "server pool" licence (more efficient), yet we couldn't figure out any way to actually delete the client-side licence from any OSX IMRemote computer. (the IM Remote kept trying to use the embedded-on-the-computer licence insteaf of the pool). This also caused havoc as the client licence expired.
So -- we have found there is no way in IM Remote 5.8 to clear the licence natively within the GUI client. Even "unregister product" in the pull down help failed to clear it. We tried finding every dartware related directory/pref file/settings/etc... (library/application support/, library/preferences/ etc.... Spotlight is your friend!)
After a Dartware Ticket opened -- advised the licence key data is stored in:
Deleted that, and the licence actually disappears finally.
Note to HelpSystems: in the IM remote client, if we ask to "remove the licence", please actually do it.. dont give us the run around and keep showing us the individual licence even though weve explicitly asked (via the GUI) to remove it.