You can test the email notifications sent by Automate Schedule. Here's how to set it up:

  1. Open the Users page (Admin > Users).
  2. Right-click the user you want to receive the test notification and select Edit User.
  3. In the General section, select the box by Notify User of System Events.
  4. Click Save.
  5. Open the Agents page (Agents > Agents).
  6. Right-click an agent and select Hold Job Queue. An email notification should be sent with text similar to this: "Job queue for agent HS2000_OPS was held by user." Note: Don't forget to release the agent job queue after you've finished testing the email notification.

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: October 24, 2019