The pager format functionality can be used to amend the layout of messages or the subject line of escalated items. The following sections outline a simple escalation configuration to show how the pager format can be incorporated. Details of the variables that can be used are included at the end.

Example Message

See below for an example of an inquiry message and note the message details:

 

Example Escalation

This particular message has been configured to run an escalation procedure:

 

This escalation procedure will page a single user:

 

This escalation user has been configured to receive notifications via email, but notice the use of the Pager Format entry in this example:

 

This Pager Format name contains four variables to provide the system name, the message text, the message time, and the message date.

You can also add information to go inside the body of the email. In this Pager Format email body we have added the following statements:

On system &SYST the following message (&MSGID) was received on message
queue &MSGQ:-

&MSG

The message was issued at &MTIME on &MDATE.
The message was generated by job &JNBR/&JOBN/&USER.
The program issuing the message was &SPGM.

 

 

Example Email

See below for an example of the email received. Note the subject line and email body contain the relevant details:

 

See below for how QRemote Control shows the new format in use, both on the SMS message and the email:

 

Format String Default

&SYST: &MSG at &MTIME on &MDATE

 

Pager Format String

The pager message will be formatted according to the entry made in this field.

The variables in the following table are valid within this command.

VariableDescription
&ACGC Accounting code
&DRPY Default reply
&GROUP System group
&GRPP Group profile
&JNBR Job number
&JOBN Job name
&USER Job user
&JTYPE Job type
&MDATE Message date
&MTIME Message time
&MFILE Message file
&MFLIB Message file library
&MSGID Message ID
&MSGQ Message queue
&MSGQL Message queue library
&MSG Message text
&KEY Message key
&MTYPE Message type
&SPGM Sending program
&SRLN Serial number
&SEV Severity
&SYST System name

In addition, you can specify &Vn or &Qn where "n" is a message variable from the message description.

The %SST built-in-function is also supported for &MSGDTA, &V1-26, and &Q1-26. For example, %SST(&MSGDTA 11 10) would pick out a substring from the message data.

 


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Last Modified On: January 11, 2018