This article applies to BoKS Manager 7.0.0.
Unusually long audit log messages (a total length of 2 kB or more) might get stuck in the log relay queues on the Master and Replicas, preventing the queues from being processed, so they instead build up. This might in time lead to lost messages in a large, high volume environment, since the maximum queue length is too short.
In addition, bokslogview (and bccasd) fails to parse audit log lines with SD values ending with an escaped \, e.g. "user\\".
Resolution / Workaround
To resolve these issues, apply hotfix HFBM-0172, available for download from the HelpSystems Community Portal.
This hotfix resolves the root cause of the problem, and also includes a number of other improvements to the general robustness of the audit log system in case of any unexpected faulty messages in the future:
Still have questions? We can help. Submit a case to Technical Support.