When opening a support ticket it is often very useful to include a boksinfo snapshot to assist FoxT in resolving your BoKS issue.
boksinfo takes a snapshot of the system it is run on. The main purpose of this snapshot is to help FoxT Customer Services solve BoKS issues. The snapshot includes system information like:
And BoKS information like:
Run the command boksinfo, located in $BOKS_sbin (default: /opt/boksm/sbin/), as root. This will run a number of OS-specific checks and collect various BoKS-related information to produce a complete picture of how the system and BoKS is setup. It also contains the last 5000 lines from the BoKS error log, although sometimes this is not enough and you will be asked to provide the full boks_errlog from $BOKS_var (default: /var/opt/boksm/).
Once the operation has completed, boksinfo reports where it has stored the snapshot. The default location is
For additional uses, please see the man page for boksinfo.
There are updated versions of the boksinfo script available as Hotfixes for BoKS Manager 6.5 and 6.6. For BoKS 6.5 use hotfix TFS100913-011843 and for 6.6 use HFBM-0019.
Still have questions? We can help. Submit a case to Technical Support.