1. On the Network Server Suite Managed Server (Windows) download page, click the "Download Link" to download the setup file to your hard disk.
  2. Run (double-click) the setup program and follow the on-screen instructions.
  3. Once the program has finished, you will be given instructions on completing the setup on the target machine.


Please note that upgrading from 9.x to version 10.x of Network Server Suite supports alert grouping and multiple alert panels. Existing layouts you have previously defined within Enterprise Console will no longer apply after the upgrade.

You have selected version 10.2 of Network Server Suite to download and upgrade.  Please check the current installed version before continuing, as it is important that you already have version 9.x or 10.x installed.  This can be verified by selecting the globe icon in the Enterprise Console.

From the Enterprise Console click on the globe icon:

Selecting the Globe Icon


The version will then be shown, the starting number highlighted is the version you need to select for upgrade:

Enterprise Console Version Number

Important Information

If you are a new customer, please continue to download and install.

For existing customers contact technicalservices@halcyonsoftware.com to discuss your migration options.


Product Authority Code

If you are new customer to Halcyon, a request will be sent to us to provide you with a product key. This product key is required to activate the software and will be sent to you by email.

If you are upgrading, you do not require a product key.

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: January 03, 2019