Steps to add a new SMTP Server

  1. Add the Server into Device Manager
  2. Reload devices on the Enterprise Console
  3. Configure an interface in Instant Alert

Add the Server into Device Manager

Before the Enterprise Console can talk to a device, it needs to know about it. We define devices into Device Manager.

Create a device group

Before adding a device, you should create a device group for it to go in. It is suggested for the SMTP Server that you call the group “Support Servers” or similar.

Device groups are just logical ways of grouping devices, you can create groups by OS type, Geographic location, Prod, Test, and so on.

Start > Programs > Halcyon > Device Manager > Device Groups > Add

The minimum information needed is the Name of the group and a description.

Right click on the device group you wish to use and select Add Device.

Add the device

  1. Ensure the Server is in the correct group
  2. It is important that the “Name:” field is the hostname of the server.
  3. Enter a description.
  4. Select the correct device type.
  5. The Hostname (preferred) or IP address should be entered.

Click on OK to save the device.

Load the new device into the Enterprise Console

Open the Enterprise Console and select:

  1. “Tools” Tab.
  2. “Reload devices”

You will now see that the device has been added to the console.

This is done manually to prevent partially configured devices being inadvertently added through device manager.

Configure the Interface in Instant Alert

We must now configure the server as an interface in Instant Alert Server Options.

Start > Programs > Halcyon > Server Options

  1. Click Options
  2. Click Interfaces
  3. Click Add

Then click SMTP Interface.

  1. Click General.
  2. Enter a Description.

  1. Click Advanced.
  2. Check the radio button for “Process Immediately”.
  3. Adjust the retry interval to 1 minute.

  1. Click Logging.
  2. Check the “Save to log file” box.
  3. Check the “Log Informational Messages” box

  1. Click Server.
  2. Click Select Server.

Select the device previously added to Device Manager from the list presented.

Click Verify Server – this will test the connection to the server on the port specified.

You should get an OK message back.

  1. Click Settings. Here you can override the "from name" and "email address" if you wish and if your SMTP Server requires authentication, specify it here.
  2. Check this box to override the “From” settings.
  3. Enter the “From name”, for example: “Halcyon”.
  4. Enter the “From email address”, for example: [email protected]
  5. Specify SMTP Server authentication here.
  6. Click OK to save.

  1. Click OK to save again and the Instant Alert Service will be restarted


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Last Modified On: May 22, 2020