Overview

When installing some HelpSystems products in a virtual environment, a static MAC address must be provided. If the MAC address changes, the current license key will become invalid and a new license will be required in order to continue using the product. 

HelpSystems products can be installed in most virtual environments including Hyper-V, VMware, Microsoft Azure, Amazon EC2, and more. 

Links are provided below, to instructions on how to set a static MAC address for each of the commonly-used virtual environment solutions. If the virtual environment you are using is not listed below, please refer to the provider's own help for information on how to set a static MAC address for your installation. 

Hyper-V

https://solution-soft.com/sites/default/files/wysiwyg/Configuring%20Microsoft%20Hyper-V%20Virtual%20Machines%20to%20use%20a%20Static%20MAC%20address.pdf

VMware

https://docs.vmware.com/en/VMware-vSphere/6.0/com.vmware.vsphere.networking.doc/GUID-F9243FED-F081-498F-B4A9-EF950292AF77.html

Azure

https://wiki.ephesoft.com/how-to-configure-azure-static-mac-addresses

Amazon EC2

The following is a guide to using Elastic Network Interfaces (ENI). An ENI is required to obtain and retain a static MAC address, when using Amazon EC2 Virtual Environments.

https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/using-eni.html

 


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Last Modified On: November 08, 2018