Before You Install

Read this information completely before you install HelpSystems Insite on your Windows®, Power Linux® or Linux® servers.

  • If there are any firewalls between your PC and the server, verify that your profile has access to the PC.

  • Your network must be configured and working using TCP/IP configuration.

  • HelpSystems Insite supports GNU Tar. Be sure you're using that version of tar.

  • Installation on an Active Directory® server is not supported.

The following products are compatible with HelpSystems Insite:

  • Access Authenticator 1.0 or higher
  • Authority Broker 1.18 or higher
  • Automate BPA Server 10.5 or higher
  • Insite Analytics 1.0 or higher
  • Password Self Help 3.001 or higher
  • Powertech Network Security R07M04 or higher
  • Robot Network R11M00 or higher
  • Robot Schedule R10M30 or higher
  • Webdocs for IBM i 4.0 or higher

Note:  IBM i systems that will be connecting to your Insite Server must be at V7R1 or higher.  

System Requirements

Insite Server Requirements

To install HelpSystems Insite, your server must meet the following requirements.

Supported Operating Systems:

  • Windows Server 2012*
  • Windows Server 2012 R2*
  • Windows Server 2016
  • RedHat Enterprise/Centos 6+
    • X86_64
    • PPC64LE
    • PPC64
  • Suse Enterprise Linux 11+
    • X86_64
    • PPC64LE
  • Ubuntu Linux 14.0+
    • X86_64
    • PPC64LE

Note: Insite can only run on 64-bit Windows operating systems. 32-bit Windows is not supported.

* The browser that ships with Windows Server 2012, Internet Explorer 10, is not supported. See below for supported browsers.

Other Required Software:

  • Perl 5.6 or later (Linux)
  • GNU Tar (Linux)

Minimum Hardware Requirements:

  • 4 GB RAM available
  • 3 GB free space

Web Browser Requirements

HelpSystems Insite is compatible with the latest versions of these browsers:

Computer-Based Browsers:

  • Chrome
  • Firefox
  • Internet Explorer
  • Safari
  • Microsoft Edge

Mobile-Based Browsers:

  • Browsers on iOS 9 or higher
  • Browsers on Android OS 4.4 or higher using Chrome

Other browsers and browser versions may work, but be aware that features in Insite might not load correctly.

Server and Exit Point Considerations:

Server Exit Point
RMTCMD QIBM_QZRC_RMT
SIGNON QIBM_QZSO_SIGNONSRV
DATABASE QIBM_QZDA_SQL1 and QIBM_QZDA_SQL2
FILE QIBM_QPWFS_FILE_SERV
NETPRT QIBM_QNPS_ENTRY

Note: Robot Network also uses the DDM and TELNET TCP/IP servers.

***IMPORTANT*** Read the following before using Powertech Network Security for Insite.

If *PUBLIC is locked down in your current Network Security configuration, in order to use Insite, you must create rules that allow the Insite profiles access to specific server functions.

The Insite user profile that's used for authentication needs access to the following:

Server Function
*SIGNON RETRIEVE

Any user profile that's used by the admin for a product connection needs access to the following:

Server Function
*NDB ADDLIBL
*RMTSRV DSTPGMCALL
*RMTSRV RMTCMD
*SIGNON RETRIEVE
*SQL INIT
SQLSRV OPENFETCH
SQLSRV PRPDESCRB

Any user profile that's set up by any user other than the admin needs access to the following:

Server Function
*RMTSRV DSTPGMCALL
*RMTSRV RMTCMD
*SIGNON RETRIEVE
QNPSERVR INIT

For information on granting access to the above functions, see the Powertech Network Security for Insite online help.

Port Considerations:

You must have three open ports on the webserver in order to install the Insite software. These ports are configured during installation.

We recommend that the exit points (listed above) and ports be open to the RBTUSER, RBTADMIN, RBTNETPT, and user profiles logging on to Insite.


 


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Last Modified On: July 10, 2018