Important Updates to Cybersecurity Software
HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.
See the new names here.
Read this information completely before you install HelpSystems Insite on your Windows®, Power Linux® or Linux® servers.
If there are any firewalls between your PC and the server, verify that your profile has access to the PC.
Your network must be configured and working using TCP/IP configuration.
HelpSystems Insite supports GNU Tar. Be sure you're using that version of tar.
Installation on an Active Directory® domain controller is not supported.
If connecting to an IBM i system, we install a library called INSITELIB and two User Profiles, INSITEADM and INSITEUSR. For more information check out INSITELIB: What is it and how is it used?
The following products are compatible with HelpSystems Insite:
Note: IBM i systems that will be connecting to your Insite Server must be at V7R2 or higher.
To install HelpSystems Insite, your server must meet the following requirements.
Supported Operating Systems:
Note: Insite can only run on 64-bit Windows operating systems; 32-bit Windows is not supported. In addition, Insite cannot be installed on the following Windows versions: Windows XP SP2 x64, Windows Server 2003 SP2 x64, Windows Vista x64, Windows Server 2008 x64, Windows 7 x64, Windows Server 2008 R2 x64, Windows 8 x64, Windows 8.1 x64, and Windows 10 x64.
* The browser that ships with Windows Server 2012, Internet Explorer 10, is not supported. See below for supported browsers.
Other Required Software:
Minimum Hardware Requirements:
Insite version 3.x
Insite version 2.x and 1.x
HelpSystems Insite is compatible with the latest versions of these browsers:
Other browsers and browser versions may work, but be aware that features in Insite might not load correctly.
|DATABASE||QIBM_QZDA_SQL1 and QIBM_QZDA_SQL2|
Note: Robot Network also uses the DDM and TELNET TCP/IP servers.
***IMPORTANT*** Read the following before using Powertech Network Security for Insite.
If *PUBLIC is locked down in your current Network Security configuration, in order to use Insite, you must create rules that allow the Insite profiles access to specific server functions.
The Insite user profile that's used for authentication needs access to the following:
Any user profile that's used by the admin for a product connection needs access to the following:
Any user profile that's set up by any user other than the admin needs access to the following:
For information on granting access to the above functions, see the Powertech Network Security for Insite online help.
You must have open ports on the webserver in order to install the Insite software. These ports are configured during installation. For more information, see Ports and URLs used by HelpSystems Insite.
We recommend that the exit points (listed above) and ports be open to the RBTUSER, RBTADMIN, RBTNETPT, and user profiles logging on to Insite.
Still have questions? We can help. Submit a case to Technical Support.