Important Updates to Cybersecurity Software

HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.

See the new names here.

Before You Install

Read this information completely before you install HelpSystems Insite on your Windows®, Power Linux® or Linux® servers.

  • If there are any firewalls between your PC and the server, verify that your profile has access to the PC.

  • Your network must be configured and working using TCP/IP configuration.

  • HelpSystems Insite supports GNU Tar. Be sure you're using that version of tar.

  • Installation on an Active Directory® domain controller is not supported.

  • If connecting to an IBM i system, we install a library called INSITELIB and two User Profiles, INSITEADM and INSITEUSR. For more information check out INSITELIB: What is it and how is it used?

  • When performing an Insite 3.x install, all Insite servers need to be part of a valid domain for certificates to be created for Insite services.

The following products are compatible with HelpSystems Insite:

  • Powertech Multi-Factor Authentication 1.0 or higher
  • Powertech Authority Broker for IBM i 1.18 or higher
  • Automate BPA Server 10.5 or higher
  • Automate Schedule 4.3 or higher
  • Powertech Encryption for IBM i 3.5.8 or higher
  • GoAnywhere MFT 5.7.0 or higher
  • Insite Analytics 1.0 or higher
  • Insite Watch List 1.0 or higher 
  • Intermapper 6.3 or higher
  • Powertech Password Self Help for IBM i 3.001 or higher
  • Powertech Antivirus 5.0 or higher
  • Powertech Event Manager 6.1 or higher
  • Powertech Exit Point Manager for IBM i R07M04 or higher
  • Robot Console R7M03 or higher
  • Robot Network R11M00 or higher
  • Robot Schedule R10M30 or higher
  • Vityl IT & Business Monitoring 1.0 or higher

Note: IBM i systems that will be connecting to your Insite Server must be at V7R2 or higher.

System Requirements

Insite Server Requirements

To install HelpSystems Insite, your server must meet the following requirements.

Supported Operating Systems:

  • Windows Server 2012*
  • Windows Server 2012 R2*
  • Windows Server 2016
  • RedHat Enterprise/Centos 7+
    • X86_64
    • PPC64LE
    • PPC64
  • Suse Enterprise Linux 12+
    • X86_64
    • PPC64LE
  • Ubuntu Linux 16.0+
    (Ubuntu Linux 18 only compatible with Insite 3.01 and higher)
    • X86_64
    • PPC64LE

Note: Insite can only run on 64-bit Windows operating systems; 32-bit Windows is not supported. In addition, Insite cannot be installed on the following Windows versions: Windows XP SP2 x64, Windows Server 2003 SP2 x64, Windows Vista x64, Windows Server 2008 x64, Windows 7 x64, Windows Server 2008 R2 x64, Windows 8 x64, Windows 8.1 x64, and Windows 10 x64.

* The browser that ships with Windows Server 2012, Internet Explorer 10, is not supported. See below for supported browsers.

Other Required Software:

  • Perl 5.6 or later (Linux)
  • GNU Tar (Linux)
  • openSSL (Linux)
  • net-tools (Linux)

Minimum Hardware Requirements:

  • Insite version 3.x

    • For Insite 3.x NOT using Powertech Antivirus (PTAV):
      • 8 GB RAM
      • 10 GB free space
      • 4 CPU


    • For Insite 3.x using PTAV with up to 500 PTAV connections:
      • 16 GB RAM
      • 50 GB free space
      • 4 CPU


    • For Insite 3.x using PTAV with up to 1000 PTAV connections:
      • 16 GB RAM
      • 50 GB free space
      • 8 CPU
      • System is dedicated to Insite (not shared with other server apps)


  • Insite version 2.x and 1.x

    • 4 GB RAM available
    • 3 GB free space

Web Browser Requirements

HelpSystems Insite is compatible with the latest versions of these browsers:

Computer-Based Browsers:

  • Chrome
  • Firefox
  • Internet Explorer
  • Safari (only on iOS)
  • Microsoft Edge

Mobile-Based Browsers:

  • Browsers on iOS 11 or higher
  • Browsers on Android OS 4.4 or higher using Chrome

Other browsers and browser versions may work, but be aware that features in Insite might not load correctly.

Server and Exit Point Considerations:

Server Exit Point

Note: Robot Network also uses the DDM and TELNET TCP/IP servers.

***IMPORTANT*** Read the following before using Powertech Network Security for Insite.

If *PUBLIC is locked down in your current Network Security configuration, in order to use Insite, you must create rules that allow the Insite profiles access to specific server functions.

The Insite user profile that's used for authentication needs access to the following:

Server Function

Any user profile that's used by the admin for a product connection needs access to the following:

Server Function

Any user profile that's set up by any user other than the admin needs access to the following:

Server Function

For information on granting access to the above functions, see the Powertech Network Security for Insite online help.

Port Considerations:

You must have open ports on the webserver in order to install the Insite software. These ports are configured during installation. For more information, see Ports and URLs used by HelpSystems Insite.

We recommend that the exit points (listed above) and ports be open to the RBTUSER, RBTADMIN, RBTNETPT, and user profiles logging on to Insite.


Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: August 28, 2019