If your organization uses a proxy server to connect to the Internet, Insite's Deployment Manager may not be able to contact HelpSystems' servers in order to download products and updates, or manage licensing, and attempting to do so will result in the error "Error retrieving current product list." If you get this error while attempting to use the Deployment Manager with a proxy server, do the following to allow your Insite installation to connect to HelpSystems' servers:
Windows: C:\Program Files (x86)\Help Systems\HelpSystems Insite\jvm\lib\net.properties
Linux Root Installation: /opt/insite/jre/lib/net.properties
Linux User Installation: /USER_HOME/insite/jre/lib/net.properties
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