If your organization uses a proxy server to connect to the Internet, Insite's Deployment Manager may not be able to contact HelpSystems' servers in order to download products and updates, or manage licensing, and attempting to do so will result in the error "Error retrieving current product list." If you get this error while attempting to use the Deployment Manager with a proxy server, do the following to allow your Insite installation to connect to HelpSystems' servers:

  1. Open the file "net.properties" located in the following directory (depending on the platform you are using):

    Windows: C:\Program Files (x86)\Help Systems\HelpSystems Insite\jvm\lib\net.properties
    Linux Root Installation: /opt/insite/jre/lib/net.properties
    Linux User Installation: /USER_HOME/insite/jre/lib/net.properties

  2. Open the file in a text editor.
  3. Uncomment the following lines and replace the values with your proxy information:

    http.proxyHost= http.proxyPort=80
    https.proxyHost= https.proxyPort=443

  4. Restart Insite or your Windows or Linux server for these changes to take effect. 

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Last Modified On: May 26, 2020