Important Updates to Cybersecurity Software
HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.
See the new names here.
Read this information completely before you install HelpSystems Insite on your Windows®, Power Linux® or Linux® servers.
If there are any firewalls between your PC and the server, verify that your profile has access to the PC.
Your network must be configured and working using TCP/IP configuration.
HelpSystems Insite supports GNU Tar. Be sure you're using that version of tar.
Installation on an Active Directory® domain controller is not supported.
If connecting to an IBM i system, we install a library called INSITELIB and two User Profiles, INSITEADM and INSITEUSR. For more information check out INSITELIB: What is it and how is it used?
When performing an Insite 3.x install, all Insite servers need to be part of a valid domain for certificates to be created for Insite services.
Installation on Windows requires a user account that is a member of the Administrators user group.
Root or sudo access is required in order to install on a Linux server.
We generate certificates for our data communication, so all servers must follow the fully qualified domain name requirements from RFC-952. Specifically, all domain names must start with a letter, contain only digits, letters, or hyphens, and end with either a digit or a letter
The following products are compatible with HelpSystems Insite 3.5:
Note: IBM i systems that will be connecting to your Insite Server must be at 7.2 or higher.
To install HelpSystems Insite, your server must meet the following requirements.
Supported Operating Systems:
* The browser that ships with Windows Server 2012, Internet Explorer 10, is not supported. See below for supported browsers.
Other Required Software:
Minimum Hardware Requirements:
Cores and vCPUs can be used interchangeably with Insite. The total number of cores or logical processors must equal the number shown in the relevant section.
Insite version 3.x
Insite version 2.x and 1.x
HelpSystems Insite is compatible with the latest versions of these browsers:
Other browsers and browser versions may work, but be aware that features in Insite might not load correctly.
|DATABASE||QIBM_QZDA_SQL1 and QIBM_QZDA_SQL2|
Note: Robot Network also uses the DDM and TELNET TCP/IP servers.
***IMPORTANT*** Read the following before using Powertech Network Security for Insite.
If *PUBLIC is locked down in your current Network Security configuration, in order to use Insite, you must create rules that allow the Insite profiles access to specific server functions.
The Insite user profile that's used for authentication needs access to the following:
Any user profile that's used by the admin for a product connection needs access to the following:
Any user profile that's set up by any user other than the admin needs access to the following:
For information on granting access to the above functions, see the Powertech Network Security for Insite online help.
You must have open ports on the webserver in order to install the Insite software. These ports are configured during installation. For more information, see Ports and URLs used by HelpSystems Insite.
We recommend that the exit points (listed above) and ports be open to the RBTUSER, RBTADMIN, RBTNETPT, and user profiles logging on to Insite.
Still have questions? We can help. Submit a case to Technical Support.