HelpSystems Insite System Requirements

Important Updates to Cybersecurity Software

HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.

See the new names here.

Before You Install

Read this information completely before you install HelpSystems Insite on your Windows®, Power Linux® or Linux® servers.

• If there are any firewalls between your PC and the server, verify that your profile has access to the PC.

• Your network must be configured and working using TCP/IP configuration.

• HelpSystems Insite supports GNU Tar. Be sure you're using that version of tar.

• Installation on an Active Directory® domain controller is not supported.

• If connecting to an IBM i system, we install a library called INSITELIB and two User Profiles, INSITEADM and INSITEUSR. For more information check out INSITELIB: What is it and how is it used?

• When performing an Insite 3.x install, all Insite servers need to be part of a valid domain for certificates to be created for Insite services.

• Installation on Windows requires a user account that is a member of the Administrators user group.

• Root or sudo access is required in order to install on a Linux server. 

• We generate certificates for our data communication, so all servers must follow the fully qualified domain name requirements from RFC-952. Specifically, all domain names must start with a letter, contain only digits, letters, or hyphens, and end with either a digit or a letter

The following products are compatible with HelpSystems Insite 3.5:

• Authority Broker 4.18 or higher
• Automate BPA Server 10.5 or higher
• Automate Schedule 4.3 or higher
• GoAnywhere MFT 5.7.0 or higher
• Insite Analytics 1.0 or higher
• Insite Watch List 1.0 or higher
• Intermapper 6.3 or higher
• Powertech Antivirus 5.0 or higher
• Powertech Encryption for IBM i 3.5.8 or higher
• Powertech Event Manager 6.1 or higher
• Powertech Exit Point Manager for IBM i R7M04 or higher
• Powertech Multi-Factor Authentication 1.5 or higher
• Powertech Password Self Help 3.001 or higher
• Robot Console 7.03 or higher
• Robot Network 11.00 or higher
• Robot Reports 7.70 or higher
• Robot Schedule 10.30 or higher
• Vityl IT & Business Monitoring 1.0 or higher

Note: IBM i systems that will be connecting to your Insite Server must be at 7.2 or higher.

System Requirements

Insite Server Requirements

To install HelpSystems Insite, your server must meet the following requirements.

Supported Operating Systems:

• Windows Server 2012*
• Windows Server 2012 R2*
• Windows Server 2016
• Windows Server 2019
• RedHat Enterprise/Centos 7+
  • X86_64
  • PPC64LE
  • PPC64
• Suse Enterprise Linux 12+
  • X86_64
  • PPC64LE
• Ubuntu Linux 16.0+
  (Ubuntu Linux 18 only compatible with Insite 3.01 and higher)
  • X86_64
  • PPC64LE

Notes:

• Insite can only run on 64-bit operating systems; 32-bit is not supported.
• Insite cannot be installed on the following Windows versions: Windows XP SP2 x64, Windows Server 2003 SP2 x64, Windows Vista x64, Windows Server 2008 x64, Windows 7 x64, Windows Server 2008 R2 x64, Windows 8 x64, Windows 8.1 x64, and Windows 10 x64.
• In order to install on a Windows server, we must have RemoteSigned or Unrestricted PowerShell access.  To check what is currently set, use command Get-ExecutionPolicy in PowerShell. To change access, use the command Set-ExecutionPolicy with an argument of either RemoteSigned or Unrestricted.
• Powertech MFA users: The IBM i profile used for Insite connection, and the Assigned Profile for the admin user in Insite, must have the following special authorities in order for Powertech MFA to function properly: *ALLOBJ, *SECADM, *JOBCTL, *SPLCTL, *SERVICE, *AUDIT, *SAVSYS, and *IOSYSCFG.”

* The browser that ships with Windows Server 2012, Internet Explorer 10, is not supported. See below for supported browsers.

Other Required Software:

• Perl 5.6 or later (Linux)
• GNU Tar (Linux)
• openSSL (Linux)
• net-tools (Linux)

Minimum Hardware Requirements:

Cores and vCPUs can be used interchangeably with Insite. The total number of cores or logical processors must equal the number shown in the relevant section.

• Insite version 3.x

  • For Insite 3.x NOT using Powertech Antivirus (PTAV):
    • 8 GB RAM
    • 10 GB free space
    • 4 CPU

   

  • For Insite 3.x using PTAV with up to 500 PTAV connections:
    • 16 GB RAM
    • 50 GB free space
    • 4 CPU

   

  • For Insite 3.x using PTAV with up to 1000 PTAV connections:
    • 16 GB RAM
    • 50 GB free space
    • 8 CPU
    • System is dedicated to Insite (not shared with other server apps)

   

• Insite version 2.x and 1.x

  • 4 GB RAM available
  • 3 GB free space

Web Browser Requirements

HelpSystems Insite is compatible with the latest versions of these browsers:

Computer-Based Browsers:

• Chrome
• Firefox
• Internet Explorer
• Safari (only on iOS)
• Microsoft Edge

Mobile-Based Browsers:

• Browsers on iOS 11 or higher
• Browsers on Android OS 4.4 or higher using Chrome

Other browsers and browser versions may work, but be aware that features in Insite might not load correctly.

Server and Exit Point Considerations:

Note: Robot Network also uses the DDM and TELNET TCP/IP servers.

***IMPORTANT*** Read the following before using Powertech Network Security for Insite.

If *PUBLIC is locked down in your current Network Security configuration, in order to use Insite, you must create rules that allow the Insite profiles access to specific server functions.

The Insite user profile that's used for authentication needs access to the following:

Any user profile that's used by the admin for a product connection needs access to the following:

Any user profile that's set up by any user other than the admin needs access to the following:

For information on granting access to the above functions, see the Powertech Network Security for Insite online help.

Port Considerations:

You must have open ports on the webserver in order to install the Insite software. These ports are configured during installation. For more information, see Ports and URLs used by HelpSystems Insite.

We recommend that the exit points (listed above) and ports be open to the RBTUSER, RBTADMIN, RBTNETPT, and user profiles logging on to Insite.