Important Updates to Cybersecurity Software 

HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.

See the new names here.

Before You Install

Note: If you are installing Insite 3.x, see Installing HelpSystems Insite 3.x on Your Windows Server.

Installing HelpSystems Insite allows you to access your HelpSystems products through a web browser interface. Currently, Insite allows you to access the following products:

  • Powertech Multi-Factor Authentication 1.0 or higher
  • Powertech Authority Broker for IBM i 4.18 or higher
  • Automate BPA Server 10.5 or higher
  • Automate Schedule 4.3 or higher
  • Powertech Encryption for IBM i 3.5.8 or higher
  • GoAnywhere MFT 5.7.0 or higher
  • Insite Analytics 1.0 or higher
  • Intermapper 6.3 or higher
  • Powertech Password Self Help 3.001 or higher
  • Powertech Event Manager 6.1 or higher
  • Powertech Exit Point Manager for IBM i R7M04 or higher
  • Robot Network R11M00 or higher
  • Robot Schedule R10M30 or higher
  • Vityl IT & Business Monitoring 1.0 or higher


  • You can download the installer from My Downloads page on our website. The installer is available whether you’re requesting a free trial of our software, updating your software, or converting your software.
  • If you plan to use Insite with any of the products that run on IBM i, please additionally see User Profile Recommendations for Insite Product Connections.


Installing HelpSystems Insite

Complete the following steps to download and install HelpSystems Insite on your Windows server.

  1. Download the setupHelpSystemsInsite.exe installation file from My Downloads page on our website.

  2. Double-click the setupHelpSystemsInsite.exe file.

  3. Follow the onscreen instructions to continue the installation.

  4. On the Choose Components panel, select the products you want and click Install.

    The Choose Components window during installation of HelpSystems Insite.

  5. The installation begins. The installer gives you a detailed view of the installation progress.

    The window where you create a 'helpsystemsweb' user during installation.

  6. The HelpSystems Insite Server Configuration Manager window displays. You must set up ports for HelpSystems Insite. The installer lets you know if the default ports are available. If a port is unavailable, enter a new port number and click Test to see if it's available. Once all ports are available, click OK.

    Configuring ports during installation of HelpSystems Insite.

  7. Follow the onscreen instructions to complete the installation.

After You Are Done

After installation is complete, point a web browser to the following URL:

where is the IP address of your server.

If you're the first person to log in, you're asked to change the 'admin' password. Then, you'll see the Server Settings page which has a Getting Started section on it. That will help you start setting up the software.


See Also:

Ports and URLs Used by HelpSystems Insite



Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: January 03, 2020