If you are not seeing flows data in the Flows window, the following steps can help you sort through the possible causes.

  1. Check the firewall settings to make sure the correct ports are open:
    • 2055 - NetFlow
    • 9666, 9996 - J-Flow, CFlow
    • 6343 - sFlow
  2. Which type of flows is being used?
    • Netflow, J-Flow
    • sFlow
    Which version?
  3. Which OS are you using?
  4. What kind of exporters are you using? Manufacturer/model?
  5. If not seeing data, but exporters are configured, open the Flows Settings > Exporters window.
    Are any exporters listed there?
  6. If there are exporters listed in the Flows settings but no data is displayed, send to support.intermapper@helpsystems.com, and include the following
    • A screenshot of the About window, available the Flows window's Help menu.
    • Information about which exporters and host filters are being used (or a screenshot)
    • A screenshot of the Top Hosts window.

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: February 14, 2019