Important Updates to Cybersecurity Software

HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.

See the new names here > New, Clearer Names for HelpSystems Security Software.


Compliance Monitor has a total of four profiles associated with the product. Two of them have passwords that should be maintained.

PLCM2ADM is the profile for the Consolidator Component. You must use the supplied command PTCMT2/CHGPCM2PWD to set and change the password for this profile. Once the command has completed, we recommend stopping and starting the Consolidator Monitor job (if it is not already stopped). Then, in the Compliance Monitor UI, do the following: 

  1. Log on.
  2. Right-click the Consolidator system at the top of the left column and select Properties. The Consolidator Properties dialog box appears. 
  3. On the Consolidator tab, if the DB user is PLCM2ADM, change the DB Password to match the password you have configured for PLCM2ADM.

PLCMADM is the profile for the Endpoint component (only found on the Endpoint systems). You may use the CHGUSRPRF command to reset this password. Since this password is used in communication, you must also configure the Endpoint found on the Consolidator system to use the new password.

To change the Consolidator to match the new Endpoint password:

  1. Right-click the Endpoint and select Properties.
  2. Select Manage Password and add the new password.
  3. Select OK then Save.  


Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: January 09, 2020