Important Updates to Cybersecurity Software

HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.

See the new names here > New, Clearer Names for HelpSystems Security Software.


PNSEVTMON must be running in order to add a user profile to a rule in Exit Point Manager. If you are unable to add a user profile, start the Central Administration monitor jobs using the following command:


This command starts four monitor jobs in the PTWRKMGT subsystem: PPLCMNMON, PPLCMNSVR, PPLEVTMON, and PNSEVTMON.

If for some reason PNSEVTMON gets shut down, you can issue PTNSLIB07/PNSSTRMON (or PTNSLIB/PNSSTRMON, depending on your product library) to restart the monitors, restoring the ability to add user profile rules.

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: January 09, 2020