When you want to monitor for the messages in the QSYSOPR (or QSYSMSG) message queue with both Robot/Console and Powertech Interact, the problem is that the first product activated locks the message queue so the other product does not work.

The solution is to set up Robot/Console to monitor the QSYSOPR message queue and forward the messages to another queue (QSYSOPR2). Interact can then be set up to monitor the messages in the QSYSOPR2 message queue. If Robot/Console and Powertech Interact are both set up to monitor the QSYSOPR message queue, the product that starts first will work successfully and will have a lock on the QSYSOPR message queue. This causes the other product to fail as it can’t allocate the QSYSOPR message queue.

To get these two products to work together, you need to create another message queue (QSYSOPR2) and setup Console to redirect the messages from QSYSOPR to QSYSOPR2.  Interact can be setup to monitor the messages in the QSYSOPR2 message queue and forward the messages to the SYSLOG server.  

Robot/Console must be at R05M16 or later to use the following setup.  

  1. Robot/Console setup for QSYSOPR message queue:

    Robot/Console must be installed, licensed, and set up to monitor for the messages in the QSYSOPR message queue. Refer to the HelpSystems documentation on the installation of Robot/Console. Note: When Robot/Console is installed, the installation process prompts the user, asking whether to set up and create the monitor for QSYSOPR messages. This may be already setup in Robot/Console. Note 2: If Robot/Console is already setup to monitor for the QSYSOPR message queue, you can proceed with step 3.

  2. If Robot/Console is not setup to monitor QSYSOPR message queue, continue with the following steps:
    1. Enter the Robot/Console license key.
    2. Start Robot/Console.

      From Robot/Console’s Main Menu, take option 4 (Control Menu).

      Option 1 – Start Robot Console.

    3. Create QSYSOPR Message Center (if it doesn’t already exit).

      From Robot/Console’s Main Menu, take option 6 (System Setup),

      Option 1 (Message Center Maintenance),

      F6=ADD to create the QSYSOPR message center.

    4. Change the QSYSOPR Message Queue.

      From Robot/Console’s Main Menu, take option 6 (System Setup),

      Option 2 (Message Queue Maintenance),

      Change the ‘Remove Messages After Processing’ to ‘N’.

      Change the ‘Allow Message Queue to be Monitored to ‘Y’.

      Change the ‘Establish Robot/Console exclusive lock to ‘N’.

      Note: Press ‘Enter’ to save the change.

    5. Activate QSYSOPR Message Queue in Console.

      From Robot/Console’s Main Menu take option 6 (System Setup),

      Option 2 (Message Queue Maintenance),

      Option 4 = Start Monitoring Messages.

  3. Create message queue QSYSOPR2 for Interact to monitor.


  4. Create Message Set in Console to re-queue the messages from QSYSOPR to QSYSOPR2.

    Option 5 - Console  

    Option 2 - Message Set Menu  

    Option 1 - Maintain Message Sets  

    F6 = Add Record  

    On the 'Monitor Message Instructions' panel, enter the following:  

    Message Group - *NONE 

    Message Set Name – QSYSOPR2  

    Description - Send QSYSOPR msg to QSYSOPR2

    Message Queue Name - QSYSOPR  

    Library - QSYS  

    Application – (leave this blank)

    Message Set Type - select 'All Messages'

    Message File - QCPFMSG  

    Library - QSYS  

    Press ‘Enter’

    Enter a '1' next to 'Always do this message set'

    F10 = Next Option (nothing needed on 'Extended Set Information' panel) 

    F10 = Next Option

    On the 'Operator Assistance Language' panel, enter: 

    Operation  - CALLCP  

    Operation Values - RBCMSGTOQ  

    F10 = Next Option

    Do you wish to create the message set at this time?  Y (Y=Yes, N=No)

    Press enter to save changes and create the opal program.

  5. Return to 'Maintain Message Sets' menu (press F12 multiple times to return to previous panels)

    Activate the Message Set – QSYSOPR2

    Option 10 - Hold/Release set   (notice - verify that the status displayed is 'ACT')

  6. Add QSYSOPR2 message queue to the RBTCONLIB/RBCMSGTOQD data area for the OPAL program 'RBCMSGTOQ' to route the messages to

    CHGDTAARA DTAARA(RBTCONLIB/RBCMSGTOQD) (1 20) VALUE(‘QSYSOPR2  QSYS      ‘)                                                                            

  7. Setup Interact to send message to SYSLOG server  


    Option 1 - Work with Brokers/Agents  

    Option 2 = Change next to Syslog Server 

    Message Queue to Monitor - QSYSOPR2  

    Library - QSYS   

    Syslog Server Location - Enter IP address for the Syslog Server  

    Press enter to save changes  

    F12 = Close Window  

  8. Change the 'Critical Priority' on the message by selecting Option 7 - Syslog Server

    Note: If using “Console Message Table” need to add the messages there, too.

    Note: Messages with Critical Priority of ‘0’ are not sent to the Syslog server.  

  9. Test both Robot/Console and PowerTech Interact by changing the priority of message and adding to Robot/Console’s message table (if using a message table)

    An example to use:     

    In Interact, change message CPF1397 to have a value greater than ‘0’

    Add the message CPF1397 to the message table in Robot/Console (if using message table)

    Sent test message using Robot/Console’s test message set facility


    Option 5 - Console  

    Option 2 - Message Set Menu  

    Option 2 - Test Message Sets  

    Select '1' - QSYS/CPFMSG  

    Start List at: Message ID - enter CPF1397  

    Option 2 = Test Message Data List  

    F6 = Add Test Message Data  

    Press Enter to save the changes

    F12 = Previous

    Select ‘Option 2’ – Send, to send a test record

    Enter ‘1’  - next to QSYSOPR (yes, QSYSOPR message queue) to send the test message to QSYSOPR message queue.

    Verify message is in QSYSOPR, QSYSOPR2, and PTINTERACT/PLIEVTMSGQ.

    You have successfully setup Robot/Console and PowerTech Interact to monitor the QSYSOPR messages.

    Note: The following steps are optional and should be done only if you want to control the messages in QSYSOPR2 to be the same as the events in Interact that are set to be transmitted to the Syslog server. 

    To control the messages that Robot/Console will forward to the QSYSOPR2 message queue, you need to setup a ‘Message Table’ in Robot/Console. This table would contain the same messages/events that Interact is set to send to the syslog server (i.e. – the critical factor would be set to either a 1, 2 or 3).

    Note: This will require that you maintain the messages and/or events in both Interact and Robot/Console, however, it is beneficial when troubleshooting or knowing what events are being sent by Interact. 

  10. Create a Message Table – QSYSOPR2

    From Robot/Console’s Main Menu take option 2 (Message Set Menu), option 4 (Maintain Message Tables)

    F6=ADD Record

    Create the Message Table – QSYSOPR2

    Message Table – QSYSOPR2

    F4 – Prompt for the message file - QCPFMSG

    Description – Interact Message Table

  11. Create a Message Table – QSYSOPR2

    Take option 2 = Elements.

    Note: Only add the messages that have a criticality of ‘1’, ‘2’, or ‘3’ in Interact.

    Enter the message ID and press enter

    (Example – CPF1393  User Profile &2 has been disabled).

  12. Create the Message Set QSYSOPR2 to use the table.

    From Console’s Main Menu

    Option 2 – Message Set Menu

    Option 1 – Maintain Message Sets

    Select a ‘1’ next to the QSYSOPR2 Message Set.

    Change the Message Type from ‘Single’ to ‘Message Table’.      

    F10 = Next Option, to end of the message and save the change.

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Last Modified On: May 07, 2018