Important Updates to Cybersecurity Software
HelpSystems is updating the names of our cybersecurity software, including the Powertech product line. Don’t worry—the functionality of your products won’t change.
See the new names here > New, Clearer Names for HelpSystems Security Software.
These instructions guide you through the process of upgrading to the latest version of Password Self Help on your IBM i.
Note: Please ensure that you do not have a library on your system called @MSSHOLD. This library may exist from a previous upgrade of Password Self Help. If it exists, you must rename or delete it before you upgrade the product.
Password Self Help requires that you enter a valid license key. Contact email@example.com if you need to request a new license key.
Password Self Help requires the following:
|Hardware Type||Minimum Browser and/or OS Requirements|
Firefox 11 or higher
Chrome 21 or higher
Internat Explorer 11
Safari 6.1 or higher
iOS: Browsers on iOS 8 or higher
Android: OS4.4 or higher using Chrome
Windows: OS 10 using Edge
V7R1 or higher operating system
If you are using DetectIT's User Profile Manager module, before you upgrade to Password Self Help, you will need to be on a compatible version of DetectIT.
DetectIT version 14.4.4 and higher is compatible without special PTFs.
Ensure the following servers are available and running prior to installation:
If FTP is not available, you must install the product manually. See Manual Installation of Powertech IBM i Products.
Do the following to perform the installation or update:
Download the Password Self Help installer (setupPasswordSelfHelp3.exe) to your PC. To do so, go to the HelpSystems website and click My Account. (The "Trial" download is the full product, which can be unlocked with a valid License Key).
On the Choose Components panel, select which components you want to install. You can choose to install the Manuals and the Software for IBM i. Click Next.
If you’re only installing the Manuals, the process completes and the installer closes. The Manuals have been installed. You can skip the rest of these steps.
Note: The manuals are installed to the following location:
C:\Program Files\PowerTech\Password Self Help\manuals
On the IBM i Details panel:
Select or enter the IBM i where you want to load Password Self Help.
Enter a user profile and password that’s a member of the user class *SECOFR and has at least the following special authorities: *ALLOBJ, *SECADM, *JOBCTL, *IOSYSCFG, and *AUDIT. The user profile should have Limit capabilities set to *NO.
(Optional) In the Advanced Settings section:
Enter a port number or use the arrows if you want to change the FTP port number to something other than the default of 21.
Select Secure File Transfer if you want to use FTPS (FTP over SSL) during the file transfer. The default FTPS secure port is 990, but it can be changed to the required secure port for your environment.
In the Timeout (seconds) field, enter the number of seconds the session should be kept active during an FTP transfer. You can choose anywhere between 25 and 1800 seconds (30 minutes).
Note: If the transfer takes longer than the amount of time specified, the session will expire.
You have two options on the Product Load Options panel:
Click Immediate Load if you’d like to load the product on the IBM i now.
Note: If you're doing an update, this ends Password Self Help until the product load completes. After you are done, we’ll restart the product.
Click Staged Load if you’d like to transfer the objects now and load them on the IBM i at a later time.
Note: See "Loading Staged Objects on the IBM i" (below) for instructions on how to load the staged objects on your selected IBM i system.
The Product Load Progress panel for Password Self Help launches.
If the Product Load Progress panel ends with an overall Failed message, the product upload could not complete properly. To find the reason the upload failed, click View Logs and review your logs. You can also use Download at the top of the logs to save the information for future review.
When the processing is complete, you have two choices:
If this is the only installation or update of Password Self Help that you're doing, click Finish.
If you have installs or updates to do on other IBM i systems, click Restart. Then, return to step 4.
If you chose to stage your objects during step 5b of the installation or update process, do the following to manually load them on the IBM i you identified above.
On the IBM i, execute the following command to display the Work with Loads panel:
Enter option 1, Load, next to the Load Name for Password Self Help and press Enter.
The installation program installs Password Self Help, including the required user profiles and libraries (see table below for details).
The installation process displays the job log name, user, and job log number. Use the WRKSPLF command to display the job log for complete information on the Password Self Help install.
Two profiles are installed during the Password Self Help installation procedure:
Important: New users: The ALTERTSH password is set to Expired. You will be prompted to change it when you first sign on. Upgrading users: Change the ALERTSH password using the CHGPWD (Change Password) command. If you do not change this password your systems will be vulnerable to unauthorized access.
For proper functioning of the system, please do not delete these profiles.
If errors occur which cannot be transmitted to the operator, the system will dump the error to the output queue (QEZDEBUG) on the system on which it has occurred.
Reports will be sent to the output queue 'SHOUTQ' that can be found in library @MSSH. This is a protected queue. Only authorized personnel can access this queue.
Still have questions? We can help. Submit a case to Technical Support.