During integration of Powertech Antivirus with HelpSystems Insite, if the error below is reported in the avinsite.log after starting the avinsite service, ensure the server has been whitelisted in HelpSystems Insite.  

ERROR   Error setting up Vault. {"error": "kafka server: The client is not authorized to access this topic."}

For more information on how to whitelist a server, see Powertech Antivirus and HelpSystems Insite

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: January 24, 2020