With cc:Mail, you cannot view small RTF reports correctly.
The cc:Mail SMTP gateway product IE 2.12 or IMA is converting small incoming file attachments to text in the email body, instead of leaving the attachments intact. Therefore, you cannot open the attachments in Microsoft Word to view them correctly.
To fix this problem, change cc:Mail's INI setting to disable IE 2.12 or IMA.
No changes are required for RJS Software products.