The following steps will allow you to send a spool file to HelpSystems in an outq. This will allow us to attempt to troubleshoot character conversion problems and other issues that may be occurring with a particular report.
SAVOBJ OBJ(RJSOUTQ) LIB(QGPL) DEV(*SAVF) SAVF(SPOOLSV) TGTRLS(V5R4M0) SPLFDTA(*ALL)
Note: Modify the TGTRLS parameter to adjust the version and make note of this parameter setting. Adjust the TGTRLS parameter to the version you were advised. If a given OS is not an available option on your system you should just prompt and select a version as far back as possible and include this information in the email to support.
The saved outq should appear on the next screen.
Still have questions? We can help. Submit a case to Technical Support.