Problem:

Imaging Scan Workstation and Imaging Client would not log into WebDocs and create a session, they both however could log into the iSeries.

Resolution:

The Report Command Server wasn't started and port 8475 was missing.  Below are troubleshooting tips:
If our client apps do not connect (using the WebDocs iSeries .NET API), here?s the first thing to do:
On an iSeries command line type NETSTAT, than select option 3.
NETSTAT - 3. Work with TCP/IP connection status
Look for

    *                *          as-cent >  143:33:13  Listen   
    *                *          as-data >  000:41:47  Listen   
    *                *          as-dtaq    026:45:14  Listen   
    *                *          as-file    026:45:12  Listen   
    *                *          as-netprt  022:21:06  Listen   
    *                *          as-rmtcmd  026:45:14  Listen   
    *                *          as-signon  000:05:59  Listen   
    *                *          as-netd >  +++++++++  Listen   
    *                *          as-tran >  +++++++++  Listen   
    *                *          as-vrtp >  +++++++++  Listen   

Or Shift-F2

 *                     *   8470  143:33:13  Listen 
 *                     *   8471  000:41:47  Listen 
 *                     *   8472  026:45:14  Listen 
 *                     *   8473  026:45:12  Listen 
 *                     *   8474  022:21:06  Listen 
 *                     *   8475  026:45:14  Listen 
 *                     *   8476  000:05:59  Listen 
 *                     *   8477  +++++++++  Listen 
 *                     *   8478  +++++++++  Listen 
 *                     *   8479  +++++++++  Listen
 

Port 8475 was missing.
To resolve, run:

STRHOSTSVR SERVER(*RMTCMD)

Or to make sure all host servers are running:

STRHOSTSVR SERVER(*ALL)

Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: December 10, 2016