Problem:

A customer wants to set their users up as Users or Local Power Users instead of as Local Administrator. However, when they try to OCR a document through the Scan Workstation, they get a -1 error.

Solution:

This is a Windows security issue. When the Scan Workstation attempts to OCR a document, it first saves the temporary image file to the root of the C: drive.  Specifically, it attempts to create or overwrite c:\rjstempimage.tif. However, Users or Power Users do not have the authority to write or modify any file or folder that is directly on the root of the C: Drive.
 
There are two solutions:
 

1. Change Setting

(RECOMMENDED) You can modify the INI file for the Scan Workstation so that it will place the temporary image into a different directory.
 
If you add the following INI file entry into '''RJSIMGSCAN.INI''' Scan Workstation will put the temp file into C:\Program Files\RJSIMGSCAN
 
tempimagefile=c:\program files\rjsimgscan\rjstempimage.tif

2. Change Securities

You could also change the security settings for the root of the C: Drive to allow one or all Power Users to be able to write to the C:\ directly.
  • Log in as Administrator
  • Disable "Simple File Sharing" within windows to add a secuity tab to the Folder Properties of C:\ 
  • "Enabling the security tab for file/directory properties in Windows XP or 2003"
  • Right-click on Local Disk (C:), select Proprties and go to the Securities tab.
  • Add the user or the entire power user group (depending upon what changes they want to make) to the Group List.
  • Select the new entry and click the "Advanced" tab.
  • Select the same entry in the new window and select Edit.
  • Change the "Apply onto:" field to read "This folder and files".
  • This option will allow the Administrator to limit these changes to the root of the C: and any immediate files in the root directory.
  • At the very bottom of this window is a check box stating "Apply these permissions to objects and/or containers within this container only".  '''Enable   ''' this check box.
  • This option keeps Windows from make the security change globally and only makes the change to what was specified in the previous step.
  • In the Permissions list, add permission to create and write (4 settings).  The permission to read, execute and navigate should already be enabled.
  • Click OK
  • Click OK
  • Click OK to save and apply the changes.
  • Log off and log in as the User or Power User and test it out.

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Last Modified On: December 10, 2016