Sometimes we may want data from a customer so we can help them analyze what they are seeing, or so we can try to reproduce an issue they are experiencing (this can be for support or services). We call this SOS (Second Opinion Services) data.
Select your system(s) in section 1.
The rest of the defaults are typically sufficient, unless you've been informed by your support analyst to change something.
V19 of Performance Navigator zips up the SOS file. This can then be emailed to [email protected]
Still have questions? We can help. Submit a case to Technical Support.