Before You Begin

There are two parts to the process of sending a save file to HelpSystems:

Step A: First, you have to transfer the file from the IBM i to a PC.

Step B: Then, you can send the save file to HelpSystems via GoAnywhere secure email.

Step A: Transferring a Save File from your IBM i to the PC

Note: When naming the save file you'll be sending, use the first three letters of your company name and then the name of the file. For example, HELREPAS, where HEL are the first three letters of the company name and REPAS is the name of the file.

Follow these steps:

  1. From the DOS prompt (C:\>), enter the following to start an FTP session:

    FTP

  2. At the FTP prompt, enter one of the following:

    OPEN system name
    OPEN IP address of your IBM i

  3. When prompted, enter your User ID and Password for the IBM i.

  4. To ensure the transfer mode is binary (there will be no conversion), enter the following command:

    BIN

  5. Enter the following command:

    GET

  6. The Remote File is the save file you're sending to HelpSystems. Enter the Remote File name as follows:

    library/save_file

    where:

    library is the IBM i library where the save file is found.

    save_file is the name of the file.

  7. Enter the pathname for the Local File, which is the location on the PC where the save file should be copied. An example would be:

    c:\location

    where location is the complete pathname (including the save file name) where you want to copy the file.

    Note: You may need to set off the pathname with double-quotes (" ") if it doesn’t follow the DOS 8.3 naming format. For example, "c:\documents and settings\user\desktop\mysavf".

  8. After the save file has been sent to the PC successfully, enter the following command:

    QUIT

To continue, follow the steps in the next section.

Step B: Sending a Save File from Your PC to HelpSystems using secure email

  1. Contact HelpSystems support to notify them that you want to send your save file. A support representative will then send you a secure email that contains a link where you can upload your file.

  2. When you receive the email, click on the 'Click here to upload your files' link within the email to open the message in the GoAnywhere web client.

  3. If desired, click the 'click here to add message' link to add a message back to support.

  4. Click the 'click here to add a file' link. A file select window opens. Click the Select Files button to add your save file.

  5. Click Send Files. Your file will now be sent via secure email.


Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: July 26, 2018