Our standard phone demo for Robot Trapper covers the topics listed below. During the phone demo, we will:

  • Ensure that Robot Trapper and Robot Console have been completely installed.

  • Determine your environment and the role of Robot Trapper.

  • Discuss additional system setup features.

  • Discuss product maintenance.

  • Discuss any other questions you have about the product and its capabilities.

  • If necessary, review areas of the Robot Trapper product.

To set up a phone demo, call Technical Support at +1 952-933-0609, or fill out the information below and fax it to +1 952-238-8414.

Name:_______________________________

Phone:______________________________

Company:____________________________

Desired Phone Demo Date:______________

Time:_______________________________

Preparing for the Phone Demo

Before the phone demo, do the following:

  • Review the Robot Trapper User Guide and Robot Console User Guide, if possible.

  • Determine the goals you hope to achieve by using Robot Trapper. For example: monitor your most critical devices, monitor your entire network, receive SNMP event notifications from your network devices, use the product with other Robot products, and so on.

  • Determine who will use the product. Make sure the users are available for the phone demo.

  • Bring the Robot Trapper and Robot Console user guides to the phone demo for reference purposes.

  • Robot Trapper can check the status of (ping) any network device with an IP address at regular intervals. Robot Trapper also can convert event notifications from SNMP-enabled devices into IBM i messages, which can be automated. Go to the online Technical Support page and search for Robot Trapper to see if there are topics on setting up the SNMP devices you want to use with Robot Trapper. You also can check with the device vendor or their website to find this information.

During the Phone Demo

During the phone demo, we will do the following:

  • Discuss the Robot Trapper Main Menu: licensing; adding and deleting devices; holding and releasing devices; checking device status; and displaying message queues and message centers for devices.

  • Discuss the Robot Trapper Control Menu: starting and stopping the Trap manager and Status manager jobs, checking the status of these jobs, and working with the RBTSLEEPER subsystem.

  • Discuss the Robot Trapper Setup Menu: obtaining and compiling MIBs, sending MIBs to other systems; message ID mapping, using message prefixes and message files with Robot Console; setting ping priorities, using message queues, setting job run priorities, and more.

 


Still have questions? We can help. Submit a case to Technical Support.

Last Modified On: March 08, 2018