There are times when the IP address of the SWS Unified Server changes. SWS itself doesn't usually have a problem with this, as long as the DNS resolves to the new address. However, the Windows agent in Automate refers to itself by IP address.
If the IP address of the Unified Server changes, it's likely that the only problem will be with Web Service jobs which will be queued but won't run.
Look for the Windows agent, normally called "DEFAULT".
For example, "LARGO_DEFAULT" or "HS0409_DEFAULT". The name is configurable during the Unified Server install, but our documentation recommends names like that.
Next, check the jobs on queue - there should be a number of jobs in the queue. Active jobs will probably say 0 or "Unavailable".
These are all indications that the agent is not active and there's something wrong with the configuration.
From any PC on the network, ping your Unified Server by name.
You will need to verify that the name can be resolved by DNS and also that the new IP address is displayed. You'll need to know what that IP address is shortly.
Still have questions? We can help. Submit a case to Technical Support.