With the release of Showcase versions 184.108.40.206 and higher, we changed the nomenclature and installation directory of our Showcase product to better represent the suite of tools and products available. The change has resulted in some users receiving an error when opening Microsoft Excel due to system environment variable still looking for the Showcase add-ins in the old location. The error states "File not in recognizable format". If you experience this problem, follow the directions below to point the Showcase environment variables to the new installation directory.
To correct the ShowCase environment path, follow one of the two Options listed below.
Retrieve and Edit the Environment Variable PATH Statement
Change the location in which Excel is looking for this information by updating the Windows Registry.
For versions 6.5 and 6.51:
Default installation is
For Showcase Suite versions 7.00, 7.10 and 8.00:
The default installation is
C:\Program Files\ShowCase Suite\bin
For Showcase versions 9.00 and 220.127.116.11:
The default installation location is
For ShowCase version 9.1.0.x:
For Windows XP and Windows 7 (32-Bit): The default installation is:
For Windows 7 (64-Bit): The default installation is:
C:\Program Files (x86)\ShowCase\9\bin
For information on using the ShowCase Add-ins, please reference the Help menu within ShowCase Query and look for "add-ins" in the index.
Still have questions? We can help. Submit a case to Technical Support.