Issue one of the following commands to retrieve your Showcase version (replace ‘SCSERVER’ with the name of your ShowCase server name):
For Showcase version 8.xx or 9.xxSCSERVER/DSPSCVER
For Showcase version 7.xSCSERVER/DSPSCAUT
Take a print screen of the results displayed and place into a word document.
Save the document as Server.doc and attach to an email.
Issue the following command to display the IBM i O/S version:DSPPTF
Look for ‘Release of base option’ at the top of the screen.
Take a print screen of the results displayed and place into a word document.
Save the document as OS.doc and attach to an email.
Issue the following command to display IBM i PTF levels:WRKPTFGRP
Take a print screen of the results displayed and place into a word document.
Save the document as PTF.doc and attach to an email.
Start Showcase Query and select Help\About Query from the main menu.
Take a print screen of the results displayed and place into a word document.
Save the document as SC client.doc and attach to email.
Right-click My Computer and select Properties\General tab (for Window 7, press Start, right-click Computer, and select Properties).
Take a print screen of the results displayed and place into a word document.
Save the document as PC_OS.doc and attach to an email.
If you are having an issue with Showcase Query Excel Add-ins, do the following to check your Excel
version information:
For Excel 2003: Open Microsoft Excel and select Help\About MS Excel
For Excel 2007: Open Microsoft Excel and select Start\Excel Options\Resources
For Excel 2010: Open Microsoft Excel and select File\Help
Take a print screen of the results displayed and place into a word document.
Save the document as Office.doc and attach to an email.
Take a print screen of all error screens related to Showcase and Excel.
Save the document as Error.doc and attach to an email.
Provide the detailed steps taken from the opening of Showcase Query to the error encountered along with any additional details you think may be significant.
Still have questions? We can help. Submit a case to Technical Support.