The following information is required when submitting a Service Request for Applications Agent.
Applications Agent configuration files are located in the \Settings\Applications_Agent directory in the product installation directory, (by default: C:\Program Files\Tango04\Applications Agent).
Log files are enabled when starting the product specifying the DEBUG parameter. Depending on the application run mode, the parameter is supplied as follows:
This will start Applications Agent in DEBUG mode, making the product generate the log file.
This will start the Applications Agent Service in DEBUG mode, making the product generate the log file.
Log files are located in the product directory, by default: C:\Program Files\Tango04\Applications Agent, and are called LogAn_XXXX.trace, where XXXX can be any number.
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