How to obtain the Applications Agent log file

Content

General description

The following information is required when submitting a Service Request for Applications Agent.

1) Configuration Files 

Applications Agent configuration files are located in the \Settings\Applications_Agent directory in the product installation directory, (by default: C:\Program Files\Tango04\Applications Agent).

2) Log Files

2.1) Log File Configuration

Log files are enabled when starting the product specifying the DEBUG parameter. Depending on the application run mode, the parameter is supplied as follows:

• When running as an Application: open a console window (a DOS session), and enter the path to the Applications Agent executable file, by default: C:\Program Files\Tango04\Applications Agent\LogAn.exe, followed by the DEBUG parameter.

This will start Applications Agent in DEBUG mode, making the product generate the log file.

• When running as a Service: parameters must be supplied through the service properties dialog. To do this:
  
  • Open the Windows Services Manager, right-click the Applications Agent service and select Properties.
  • In the Properties window, type DEBUG in the Start Parameters text entry box, and click the Start button to start the service

This will start the Applications Agent Service in DEBUG mode, making the product generate the log file.

2.2) Log File Location

Log files are located in the product directory, by default: C:\Program Files\Tango04\Applications Agent, and are called LogAn_XXXX.trace, where XXXX can be any number.