Content

Problem description / Issue description

The HotFix 1 installation failed despite the service pack 6 was installed correctly. The instalator return this error:

The upgrade patch cannot be installed by the Windows
Installer service because the program to be upgraded
may be missing, or the upgrade patch may update a
different version of the program. Verify that the program
to be upgraded exists on your computer and that you
have the correct upgrade patch.

 

Solution

Download an install the following service pack with the hotfix from these links:

Service Pack

English version:

products.tango04.info/imxPaK5xtpm/SmartConsole_V7.5.6_EN.exe

Spanish version:

products.tango04.info/imxPaK5xtpm/SmartConsole_V7.5.6_ES.exe

French version:

products.tango04.info/imxPaK5xtpm/SmartConsole_V7.5.6_FR.exe

HotFix 1

All languages

products.tango04.info/imxPaK5xtpm/Patches/SmartConsole_V7.5_SP06_HF01.zip


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Last Modified On: October 18, 2018