Content

Problem description / Issue description

When the HotFix is installed this error appears in the SLA Monitors:

Unexpected except translating query (Attempted to read or write protected memoy. This is often an indication that other memory is corrupt.)

Solution

To solve this issue please follow this steps:

  1. Stop ThinkServer service. Go to Start->Run->NET STOP THINKSERVER
  2. Unzip the file BSMDll.zip in the ThinkServer installation folder. Program File\Tango04\Thinkserver
  3. Run the program Program Files\Tango04\ThinkServer\ThinkServerBsmRegAsm.bat
  4. Start Thinkserver service. Go to Start->Run->NET START THINKSERVER

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Last Modified On: October 24, 2018