• Does Intermapper support SNMPv3 Contexts

    Interrmapper does support SNMPv3 Contexts. In order to configure this in Intermapper you will need to add it after the username in the probe information window / SNMPv3 settings.

    Example: Username - [email protected]_name

    Thanks,

    Steve

  • How to run a Layer 2 scan

    There are a few steps within Intermapper to enable the layer 2 feature.

    Start with a map that has several devices (Switches if possible) monitored using SNMP probes such as the basic SNMP Traffic probe. Once the SNMP Traffic probe is applied and begins polling, Intermapper will display numbered interfaces that are connected to the devices. To display unnumbered interfaces, you will need to open the Interface window and select “Display unnumbered interfaces”.

    In order to use the Layer 2 feature, enable it from Edit > Server Settings > Layer 2 > “Enable Layer 2 Scanning on this server.” At the bottom of the window you can specify how often you want Intermapper to collect Layer 2 information. The Layer 2 scan can be quite extensive depending on the size of your network. We recommend limiting the frequency of Layer 2 scans if you notice CPU performance issues during the scan.

    Select the individual map to be scanned using Layer 2. This can be using Edit > Map Settings > Layer 2 > Select “Enable Layer scan for this map.” Intermapper can now run a Layer 2 scan.

    To view the Layer 2 window view, use the Window > Device List menu item. The view menu in the device list contains Layer 2 option. The “Scan” button is in the bottom right of the window and can be used to run scan.

    If the maps does not reflect any changes from the scan immediately try the Map Settings > Layer 2 > Change Now button.

  • Do Wildcard and Certificate Chain work with Intermapper

    The Wildcard and Chain Certificates are handled by OpenSSL libraries we ship as part of the product.

    So the answer is “yes, Intermapper can handle Certificate Chains and Wildcard”.

     

    Steve Vold 

    Intermapper Support Rep

     

  • RE: Making network Utilization graphs - how to

    Do you have a few minutes to look at it over my gotomeeting room? You can email me at [email protected]

    Thanks,

    Steve

  • RE: Making network Utilization graphs - how to

    Hi Eric,

    I would recommend the Flows feature if you haven't tried that yet. Let me know if you need a temporary license to test the feature out or if you have any questions.

    https://community.helpsystems.com/knowledge-base/intermapper/flows/intro-to-intermapper-flows-faqs/

    I also know some customers will export the chat data database and create their own reports off the data.

    Thanks,

    Steve Vold

    Intermapper Support Rep

     

  • Map list status fixed in 6.5

    InterMapper 6.5 has been released, and fixed issues with device count and statuses on the map list not matching.

    A check box labeled “Use link status to calculate map status” is provided under Edit > Server Settings > Interface Thresholds.

    When cleared, link status will not be used in calculating map status. This matches the behavior of pre-6.4.2 InterMapper and has been requested by many users.

    Thanks

    Steve Vold

    Intermapper Support Rep

  • RE: Which OS works best with Intermapper

    Hi Dan,

    If it is only between the option of using Windows 10 or Server 2012 R2 I believe most Windows users run 2012 over 10 based on my experience. However, we haven't seen any major differences between either of the options.

    Here is a link to our system requirements if you want to explore any other available OS.

    https://community.helpsystems.com/knowledge-base/intermapper/installations-upgrades/system-requirements

     

    Thanks,

    Steve Vold

    Intermapper Support Rep

     

  • RE: Map icon notification in windows toolbar

    Hi Mohaimen,

    A case was created and emails were sent, but we never received a response back, therefore the case was moved to a closed status. The defect you reported is fixed in 6.5 which is scheduled for release at the end of the month. 

    For future reference, please use the community portal community.helpsystems.com ,live chat or email [email protected] when raising an issue. 

    Thanks,

    Steve Vold

    Intermapper Support Rep

  • RE: Increase 'Delete log files after' past 100 days?

    Hi Ross, 

    100 days is the maximum for delete log files.However, if you leave that checkbox unchecked then it should keep them indefinitely. I will warn you that if the drive space fills up then the Intermapper service won't start. Sometimes logs can be quite large and if traps are used in logging then they can become gigantic. 

    Thanks

    Steve

    Intermapper Support

  • RE: BASIC OID PROBLEM

    Hi Arturo,

    Pruébalo sin el 0 al final. Si eso no funciona, envíe un correo electrónico a la mib en cuestión a [email protected] y podemos investigar más.

    Try it without the 0 at the end. If that doesn't work, please email the mib in question to [email protected] and we can look into further.

    Thanks,

    Steve Vold

    Intermapper Support