Steve Vold

cd to the Insite install folder on the Linux server

sudo stopInsite.pl sudo uninstallInsite.pl

Customers will occasionally report an error similar to this when running a layer 2 scan.

"Could not start extension."

"The InterMapper Server cannot connect to the desired extension at 127.0.0.1:8185. The extension service is not responding."

This can be resolved by the following.

Please delete InterMapper_Settings/Extensions/com.dartware.switches/switches.pid file and relaunch intermapperd.

If that does not help you will need to reboot the system.

Note: Intermapper Settings can be found here per OS.

Sorry for the confusion.

The message about the update does refer to 6.4.1 for windows. We have since updated the download page to properly reflect the versions.

Thanks,

Steve

Hi Chris,

I saw your post in our Intermapper forum and don’t think there is an easy way to write a probe to accomplish this. I know we can set a notification to constantly send you an email every 5 minutes indefinitely within Intermapper. This might be a usable solution. I can show you an example over a screen sharing session if you like.

We also have a different software at Helpsystems which would definitely let you do this called Automate. Here is a link for more information https://www.helpsystems.com/product-lines/automate

Thanks,

Steve Vold

603.643.9600 | www.helpsystems.com

Hello Mehul,

We can look at this over a shared screen session. Please email [email protected] with your company information and I will follow up with you.

Thanks,

Steve

Generally, the “Remove” button on the InterMapper RemoteAcess Registration dialog should work, but we had a customer report this wasn't working. I thought it would be beneficial to add this to our forums in the chance someone else may run into this. 

For Macs, the license should be located at ~/Library/Preferences/com.apple.java.util.prefs.plist

A discussion forum said also to look in /Library/Preferences/ as well (probably that same file name.)
Note: The plist files are no longer text XML files, unlike older Mac versions, so you cannot edit them with a text editor. It sounds like you can edit them with Xcode.

If you don’t see it there, then we need to check and see if the license was installed by an admin. If it was, you will need to change the permissions.

cd /Library/Preferences
ls -l com.apple.util.java.prefs.plist // see if the file exists and what the permissions are on it.
sudo chmod +rw com.apple.util.java.prefs.plist

Then try the “Remove” button in the InterMapper RemoteAccess Registration dialog and see what happens.

Hi Nick, I created a separate case (CAS-0010167260) for you and will respond over email.

Thanks,

Steve

Currently, this is not a supported environment for Intermapper. Please see our Intermapper System Requirements page for the recommended OS.

https://community.helpsystems.com/knowledge-base/intermapper/installations-upgrades/system-requirements/

Here are the Intermapper ports to whitelist on the firewall.

Remote server port: 8181 TCP by default

IMDC port: 8182 TCP by default 

IM Database port: 8183 TCP by default

IM Flows ports: 8184, 2055, 6343 by default. Port 2055 & 6343 are UDP. Port 8184 is TCP.

Web server port: 80 or 443 TCP by default if turned on, but commonly changed

Telnet server port: 23 TCP by default if turned on, but commonly changed

SNMP trap ports: 162 UDP by default; optionally 161 UDP or some other port as well, depending on configuration. 

We have had occasional reports regarding a map that mysteriously goes missing or becomes corrupt. We cannot stress how important it is to have a scheduled backup of the maps enabled. If you haven't already enabled a scheduled backup, please go to Edit > Server Settings > Map Backup and enable this feature. 

We recommend to select "All" for the days of the week. 

Start time - Anytime outside of your scheduled hours of operation.

Maximum backups - Recommended 28. This will allow you to have a new copy of each your maps for 28 days before it starts to overwrite them.