Steve Vold

The best way to recover a lost map is checking Intermapper Setting/Maps located here per OS - https://static.helpsystems.com/intermapper/help/UserGuide65/Content/09-Reference/09-03-Files_and_Folders/filesfolders.html

There are several locations where maps are available to restore from.

Start with the ScheduledBackups. Servers with scheduled backup enabled https://static.helpsystems.com/intermapper/help/UserGuide65/Content/08-Server_Settings/08-03-Server_Config/MapBackup.htm will have the maps saved to this location. One problem is the name of the maps are not available and the MAP ID is the only way to identify it. You will need to go to find an older copy of the map in question from the Maps>Version of Intermapper, then take note of the MAP ID and search for that in the scheduled backup folder.

If you don’t have the scheduled backup enabled or don’t see the map you are looking for in this location then try Manual and Automatic locations.

Another option is to Check Maps > previous version of Intermapper (6.X.X) > Enable and try restoring from here.

You can use the File > Import > Map to do one map at a time. Otherwise,  stop the Intermapper service and copy multiple maps at once and paste into the desired location and start the service.

Hi Daniel, I created a case and will follow up over email. The case number is CAS-0010217841 for your reference.

Interrmapper does support SNMPv3 Contexts. In order to configure this in Intermapper you will need to add it after the username in the probe information window / SNMPv3 settings.

Example: Username - [email protected]_name

Thanks,

Steve

There are a few steps within Intermapper to enable the layer 2 feature.

Start with a map that has several devices (Switches if possible) monitored using SNMP probes such as the basic SNMP Traffic probe. Once the SNMP Traffic probe is applied and begins polling, Intermapper will display numbered interfaces that are connected to the devices. To display unnumbered interfaces, you will need to open the Interface window and select “Display unnumbered interfaces”.

In order to use the Layer 2 feature, enable it from Edit > Server Settings > Layer 2 > “Enable Layer 2 Scanning on this server.” At the bottom of the window you can specify how often you want Intermapper to collect Layer 2 information. The Layer 2 scan can be quite extensive depending on the size of your network. We recommend limiting the frequency of Layer 2 scans if you notice CPU performance issues during the scan.

Select the individual map to be scanned using Layer 2. This can be using Edit > Map Settings > Layer 2 > Select “Enable Layer scan for this map.” Intermapper can now run a Layer 2 scan.

To view the Layer 2 window view, use the Window > Device List menu item. The view menu in the device list contains Layer 2 option. The “Scan” button is in the bottom right of the window and can be used to run scan.

If the maps does not reflect any changes from the scan immediately try the Map Settings > Layer 2 > Change Now button.

The Wildcard and Chain Certificates are handled by OpenSSL libraries we ship as part of the product.

So the answer is “yes, Intermapper can handle Certificate Chains and Wildcard”.

Steve Vold 

Intermapper Support Rep

Do you have a few minutes to look at it over my gotomeeting room? You can email me at [email protected]

Thanks,

Steve

Hi Eric,

I would recommend the Flows feature if you haven't tried that yet. Let me know if you need a temporary license to test the feature out or if you have any questions.

https://community.helpsystems.com/knowledge-base/intermapper/flows/intro-to-intermapper-flows-faqs/

I also know some customers will export the chat data database and create their own reports off the data.

Thanks,

Steve Vold

Intermapper Support Rep

InterMapper 6.5 has been released, and fixed issues with device count and statuses on the map list not matching.

A check box labeled “Use link status to calculate map status” is provided under Edit > Server Settings > Interface Thresholds.

When cleared, link status will not be used in calculating map status. This matches the behavior of pre-6.4.2 InterMapper and has been requested by many users.

Thanks

Steve Vold

Intermapper Support Rep

Hi Dan,

If it is only between the option of using Windows 10 or Server 2012 R2 I believe most Windows users run 2012 over 10 based on my experience. However, we haven't seen any major differences between either of the options.

Here is a link to our system requirements if you want to explore any other available OS.

https://community.helpsystems.com/knowledge-base/intermapper/installations-upgrades/system-requirements

Thanks,

Steve Vold

Intermapper Support Rep

Hi Mohaimen,

A case was created and emails were sent, but we never received a response back, therefore the case was moved to a closed status. The defect you reported is fixed in 6.5 which is scheduled for release at the end of the month. 

For future reference, please use the community portal community.helpsystems.com ,live chat or email [email protected] when raising an issue. 

Thanks,

Steve Vold

Intermapper Support Rep