• RE: Interfacces Display Behavior

    Hi Ed,

    This is a known issue associated with version 6.2.1. We have a fix available in version 6.2.2 which is scheduled for release toward the end of June or beginning of July. We should have the beta available next week if you're interested in trying it out. 

    Thanks,
    Steve

  • Pooled remote access isn't working on Mac

    You might of received a pooled license and applied it to your server only to find this message on your remote access machine when trying to use it.

    This version of Intermapper RemoteAccess has an invalid license

    We recently discovered a design defect where Pooled Remote Access isn’t being recognized by a computer that previously had a trial or Individual Remote Access license applied to it. This has been acknowledged by our development team and will be corrected in the near future.

    For now, we have some recommended workarounds.

    Mac:

    This process is very simple because we still have access to the Intermapper Menu items.

    Select Help > Registration… > Remove. This will remove the previously associated license from the client allowing the Pooled License to connect to the client.

    Windows:

    Unfortunately, on Windows it isn’t as easy to remove the license as it is on Macs. Please contact support.intermapper@helpsystems.com for assistance. 

  • Server is not connected

    There are a number of things to do when you want to enable InterMapper's RemoteAccess Server. All these are controlled in the Server Settings window. Be sure that external IP addresses are enabled and that user names are set up properly. To do this:

    • First make sure the Intermapper service is running. 

    Windows: Start and stop InterMapper services with the InterMapper Control Center system tray icon. The InterMapper and InterMapper DataCenter services are started and stopped simultaneously. You can also start and stop individual services from the Windows service control panel.

    Mac: Start and stop InterMapper daemons with the InterMapper Control Center, available on the right side of the Mac OS X menu bar. The InterMapper and InterMapper DataCenter daemons are started and stopped simultaneously. You can also start and stop individual daemons from the terminal, by typing: sudo /usr/local/share/intermapper/Start.sh

    Linux: sudo /etc/init.d/intermapperd start

    • From the Server > Open the Server Settings > In the Remote Server pane, add one or more IP addresses or ranges in the Firewall to Remote Server corresponding to the addresses you want to allow to connect.
    • If you want the Admin account to be able to log in, assign a password to the Admin user by clicking the Users pane.
    • You may also create one or more users or groups in the Users pane. These users will be able to connect using their name and password.
    • In the Map Access pane, be sure that the users or groups have access to the desired maps.
  • RE: Map Access Issue

    This sounds like you are trying to modify access to someone who is already in the administrators group. I get the same message "Admin access can not be changed" when I try to change the access for someone in the admin group. Since they already have full access you can't take away their privileges.

     

    Let me know if you have any questions.

    Thanks

    Steve

  • Recommended upgrade process for Intermapper

    First, stop the InterMapper service from running. This can be accomplished from accessing the InterMapper Control Center on Mac or Windows. The command line for Linux is: sudo /etc/init.d/intermapperd stop

    Once the service has been stopped, we recommend making a backup of the Intermapper Settings folder. This provides a fallback solution in case you encounter any issues in the update. Since the IM Settings folders tend to huge in file size due to unpruned log files and accumulated chart data, it can take a long time to complete the backup. At a minimum, we suggest making a backup of the Maps folder along with the Preferences file. Both are located in the Intermapper Settings folder.

     

    Below are the locations of the InterMapper Settings depending on your operating system:

    Windows: C:\ProgramData\InterMapper\InterMapper Settings

    Linux: As specified in intermapperd.conf (Usually /var/local/InterMapper_Settings/)

    Mac OS: As specified in /etc/intermapperd.conf (Usually /Library/Application Support/InterMapper Settings/)

    Note: The InterMapper daemon or service should be stopped while copying the settings folder.

     

    After the backup of the Intermapper settings folder has been completed it is now safe to Install the latest version. If you are a current user, access the download from the community portal. Double-click InterMapper Setup and follow the instructions. You must be an Administrator to install this software. Note: If you are installing a 64-bit version, you must uninstall any previous 32-bit version before you run the installer. The InterMapper Settings folder is compatible with the new 64-bit version; you may want to back it up before you uninstall the previous version.

    When the installer finishes, it starts the InterMapper GUI client, so you can view and configure your InterMapper Server.

     

    Here is a link to our most recent version.

    https://community.helpsystems.com/products-and-downloads/downloads/download/?id=86533e5c-567f-e511-80cf-005056840efe

    For OS-Specific instructions please refer to the Read Me section on the download page.

    If you have any questions, please contact Intermapper Support.

    [email protected]

    603.643.9600

     

  • Internapper License transfer

    We receive a number of requests for licensing changes so we're adding a link to our electronic license transfer form here. Please fill out the form and someone should be getting back to shortly within our business hours of 8 - 5:00 PM Central

    https://www.helpsystems.com/landing/hardware-change-form-non-ibmi-products

    If you are in need of any other license related questions please email our licensing department at - [email protected]

  • Installing InterMapper and InterMapper Flows on Different Servers

    https://community.helpsystems.com/knowledge-base/intermapper/flows/installing-intermapper-flows-on-different-server/

  • Can you move old chart data over to new charts?

    We often receive this question from customers, and unfortunately, the short answer is you don't. We don't have reliable or recommended process. Some customers have figured out a way by collecting on the new interface and tracking what file it's getting written to, stopping the IM service and replacing the new file with the old one. However, the integrity of the data can become compromised from this so it's not something we can support.

     

    Data integrity for collected data is maintained by InterMapper controlling where the data it collects is put. Manual intervention by users saying "this interface is now this one" opens the door to user error regarding the actual data returned by probes. We don't let users add links between devices and expect to see data flows we don't discover and validate. It maps the network as discovered and monitored by the application, not in accordance with what the users believe they have.

  • RE: Mapping Feature requests

    Hello Jim,
    I created an enhancement request for these features and added you as the contact. The article number is KBA-34643-T4J8H7 for your reference. We'll reach out to you by email when any progress has been made.

    Thanks,

    Steve

  • RE: URL for a device on a Web Access map

    Here is a link to the Customizing Web Pages if anyone needs it -https://static.helpsystems.com/intermapper/help/devguide/Content/03-CustomWebPages/customizingwebpages.html?Highlight=web