We receive a number of requests for licensing changes so we're adding a link to our electronic license transfer form here. Please fill out the form and someone should be getting back to shortly within our business hours of 8 - 5:00 PM Central
If you are in need of any other license related questions please email our licensing department at - [email protected]
We often receive this question from customers, and unfortunately, the short answer is you don't. We don't have reliable or recommended process. Some customers have figured out a way by collecting on the new interface and tracking what file it's getting written to, stopping the IM service and replacing the new file with the old one. However, the integrity of the data can become compromised from this so it's not something we can support.
Data integrity for collected data is maintained by InterMapper controlling where the data it collects is put. Manual intervention by users saying "this interface is now this one" opens the door to user error regarding the actual data returned by probes. We don't let users add links between devices and expect to see data flows we don't discover and validate. It maps the network as discovered and monitored by the application, not in accordance with what the users believe they have.
I created an enhancement request for these features and added you as the contact. The article number is KBA-34643-T4J8H7 for your reference. We'll reach out to you by email when any progress has been made.
Here is a link to the Customizing Web Pages if anyone needs it -https://static.helpsystems.com/intermapper/help/devguide/Content/03-CustomWebPages/customizingwebpages.html?Highlight=web
A lot of customers ask how to go about getting a new license for a new server or remote access computer they are upgrading to. Here is a link to an Electronic license transfer form.
Sound notifiers will need the map open to generate an audio alert.
As far as getting the other alerts without the map open you'll need to do the following. Make sure the Intermapper service is running on the server and the devices you want to monitor are on an active map, that will allow the other notifiers to occur.
The map doesn’t have to be open, but it does need to show up in the map list.
This is a known issue with email and SMS.
A recommended workaround would be creating two separate notifiers. One as an email and one as SMS.
I searched our user contributed probes and built in probes and I wasn't able to find any results related to this. I talked to development and they said this wasn't something they have on the road map for 2017.
If you would like to provide additional information on what you exactly want it to do, we can write up an enhancement request that gets reviewed by the development team.
I was asking development about this and one of them made some kernel changes and just finished testing them.
Can you review the kernel parameters?
Then reset them like this:
sudo sysctl net.ipv4.ip_local_port_range="15000 61000"
sudo sysctl net.ipv4.tcp_fin_timeout=30