• RE: Installing InterMapper on Ubuntu 64-bit

    Hi Jay,

    Thanks for the question. We haven't evaluated compatibility with Ubuntu 20.04 yet, but will certainly do that since it's a LTS version of Ubuntu server.

    The currently supported OS list is available on our System Requirements doc, along with the hardware requirements and other notes.

    I'll do some troubleshooting to see whether I can reproduce the issue you had with posting the comment, and advise our web group with any problems I see.

    If you can reproduce the error, please send a screenshot which shows the URL to [email protected].com.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: Installing InterMapper on Ubuntu 64-bit

    Hi Jay,

    Thanks for the question. We haven't evaluated compatibility with Ubuntu 20.04 yet, but will certainly do that since it's a LTS version of Ubuntu server.

    The currently supported OS list is available on our System Requirements doc, along with the hardware requirements and other notes.

    I'll do some troubleshooting to see whether I can reproduce the issue you had with posting the comment, and advise our web group with any problems I see.

    If you can reproduce the error, please send a screenshot which shows the URL to [email protected].com.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: Installing InterMapper on Ubuntu 64-bit

  • RE: The ability to set polling rate is unavailable

    It is true that setting the polling rate is not done in the probe itself.

    Polling frequency for a given device can be set using Monitor > Set Info > Set Polling Interval (or with a right-click, same path).

    Polling interval for all devices on a map can be done using the drop-down in the lower left corner of the map.

  • RE: How to write a custom string to event log from custom probe

    Hi James,

    Thanks for the question. The reference for this is the Developer Guide Command-line probe section.

    Text sent to stdout should be available as a reason string and print to the Event Log. I tested this using the sample python probe linked to the page above. It is a probe which randomly changes the device state, so I just imported the probe, assigned it to a device and watched for changes in the Event Log.

    They appeared as expected. Looking at the sample probe, I noted that they are the result of a print statement in the python scitpt immediately preceding the sys.exit(result) statement.

    If this isn't helpful, feel free to send a copy of your probe to [email protected] and we'll take a look.

  • Sending notifiers with a secure SMTP server

    Q: When configuring Server Settings > Email, there is no option to enable secure email. How is this specified?

    A: There isn't a setting to specify secure email. If any port except 25 is selected for the SMTP server, we

    automatically check to see whether to use SSL/TLS.

  • RE: Device Status window: Error codes

    Hi Evan,

    Those are error codes being passed in by the Windows OS. We just include the received error code in the Debug log currently, and don't have a lookup table to translate them, which would be the enhancement requested.

    Windows errors seem to be largely general when translated, though. and that might be less useful than hoped.

    Using google and searching for WMI error 2147023170 took me to a link showing that error as a Remote Procedure Call (RPC) failure.

    The 2147024891 error is "DCOM Access Denied"

    thanks, Mike

  • RE: New label type

    Hi Evan,

    Thanks for the request. I've filed an enhancement request on your behalf for that, our ID KBA-36345-C2S7D3. I linked your contact info to the request, and if we ship an InterMapper release with that option, we'll send a notification.

    Thanks for letting us know how we could make InterMapper more useful in your work.

    Mike Maki, InterMapper Support

  • RE: Cannot add dartware repository to Ubuntu 18.04.1

    Hello Eldon,

    Thanks for the report. Yes, the apt repository is still supported in InterMapper.

    Debian and Ubuntu versions recently released and not yet supported under our system requirements have dropped support for SHA1 GPG hash calculation and now require SHA 256. Our repository needs to be updated for the change, and I've filed a report with our Development group asking for that change to be made. I don't have any information at this time regarding scheduling.

    Mike Maki

    InterMapper Support

  • RE: How to create a Custom Probe with no MIB file. for InterMapper

    Hello Corwin,

    The OIDs you're showing, 1.3.6.1.4.1.4128.1 - 1.3.6.1.4.1.4128.15, translate to enterprises.4128.1 - enterprises.4128.15, where  4128 is the private enterprise ID for the vendor, in this case ARM Ltd, apparently.

    The individual subids for enterprises.arm could be defined traps, or MIB branches, or scalar objects.If it were a table, there would be a table object and entry object that aren't showing.

    Maybe the easiest thing to try is to assign an SNMP traffic probe to the device, right-click it and use SNMPWalk with the SNMP Object ID field set to 1.3.6.1.4. That will show all objects available in the private enterprise branch of the device MIB that the SNMP agent on the device will export (assuming SNMP is enabled and you're using the correct SNMP version and community or other authentication).

    Objects with values returned for them can be used as probe variables and you should get responses for them.

    Please let me know the response you get, in the open support ticket CAS-0010112506. Just email [email protected] with that Case ID in the subject line.

    best regards,

    Mike Maki

    InterMapper Support