• RE: Device Status window: Error codes

    Hi Evan,

    Those are error codes being passed in by the Windows OS. We just include the received error code in the Debug log currently, and don't have a lookup table to translate them, which would be the enhancement requested.

    Windows errors seem to be largely general when translated, though. and that might be less useful than hoped.

    Using google and searching for WMI error 2147023170 took me to a link showing that error as a Remote Procedure Call (RPC) failure.

    The 2147024891 error is "DCOM Access Denied"

    thanks, Mike

  • RE: New label type

    Hi Evan,

    Thanks for the request. I've filed an enhancement request on your behalf for that, our ID KBA-36345-C2S7D3. I linked your contact info to the request, and if we ship an InterMapper release with that option, we'll send a notification.

    Thanks for letting us know how we could make InterMapper more useful in your work.

    Mike Maki, InterMapper Support

  • RE: Cannot add dartware repository to Ubuntu 18.04.1

    Hello Eldon,

    Thanks for the report. Yes, the apt repository is still supported in InterMapper.

    Debian and Ubuntu versions recently released and not yet supported under our system requirements have dropped support for SHA1 GPG hash calculation and now require SHA 256. Our repository needs to be updated for the change, and I've filed a report with our Development group asking for that change to be made. I don't have any information at this time regarding scheduling.

    Mike Maki

    InterMapper Support

  • RE: How to create a Custom Probe with no MIB file. for InterMapper

    Hello Corwin,

    The OIDs you're showing, 1.3.6.1.4.1.4128.1 - 1.3.6.1.4.1.4128.15, translate to enterprises.4128.1 - enterprises.4128.15, where  4128 is the private enterprise ID for the vendor, in this case ARM Ltd, apparently.

    The individual subids for enterprises.arm could be defined traps, or MIB branches, or scalar objects.If it were a table, there would be a table object and entry object that aren't showing.

    Maybe the easiest thing to try is to assign an SNMP traffic probe to the device, right-click it and use SNMPWalk with the SNMP Object ID field set to 1.3.6.1.4. That will show all objects available in the private enterprise branch of the device MIB that the SNMP agent on the device will export (assuming SNMP is enabled and you're using the correct SNMP version and community or other authentication).

    Objects with values returned for them can be used as probe variables and you should get responses for them.

    Please let me know the response you get, in the open support ticket CAS-0010112506. Just email [email protected] with that Case ID in the subject line.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: Helper App that launches Windows Remote Desktop

    Reading https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/mstsc, it appears that multiple monitor support is possible under certain conditions.

  • RE: SMTP not working using Gmail

    Hi Rendell,

    I use smtp.gmail.com as the host and 587 as the port for this (in Server Settings > Email), and it's been working fine.

    To see the connection for debug purposes, use Help > Diagnostics > Detailed Logs, and check the box for SMTP connections.

    Then open the edit window for your email notifier and click the test notifier button. My connection looked like this:

    Connect'd: SMTP connection to "209.85.200.108:587"
    Recv'd:  220 smtp.gmail.com ESMTP c97-v6sm2603117itd.19 - gsmtp
    Sent: EHLO [10.65.49.43]
    Recv'd:  250-smtp.gmail.com at your service, [50.241.106.41]
    Recv'd:  250-SIZE 35882577
    Recv'd:  250-8BITMIME
    Recv'd:  250-STARTTLS
    Recv'd:  250-ENHANCEDSTATUSCODES
    Recv'd:  250-PIPELINING
    Recv'd:  250-CHUNKING
    Recv'd:  250 SMTPUTF8
    Sent: STARTTLS
    Recv'd:  220 2.0.0 Ready to start TLS
    Sent: EHLO [10.65.49.43]
    Connect'd: SMTP connection to "209.85.200.108:587"
    Recv'd:  250-smtp.gmail.com at your service, [50.241.106.41]
    Recv'd:  250-SIZE 35882577
    Recv'd:  250-8BITMIME
    Recv'd:  250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
    Recv'd:  250-ENHANCEDSTATUSCODES
    Recv'd:  250-PIPELINING
    Recv'd:  250-CHUNKING
    Recv'd:  250 SMTPUTF8
    Sent: AUTH PLAIN AG1pa2VtYWswMDlAZ21haWwuY29tAGphbWVzYmxvbmQxOA==
    Recv'd:  235 2.7.0 Accepted
    Sent: MAIL FROM:<[email protected]>
    Recv'd:  250 2.1.0 OK c97-v6sm2603117itd.19 - gsmtp
    Sent: RCPT TO:<[email protected]>
    Recv'd:  250 2.1.5 OK c97-v6sm2603117itd.19 - gsmtp
    Sent: DATA
    Recv'd:  354  Go ahead c97-v6sm2603117itd.19 - gsmtp
    Recv'd:  250 2.0.0 OK 1532698070 c97-v6sm2603117itd.19 - gsmtp
    Sent: QUIT
    Recv'd:  221 2.0.0 closing connection c97-v6sm2603117itd.19 - gsmtp
    Disconnect'd: SMTP connection to "209.85.200.108:587"

    If the failure reason can't be corrected, please send a packet capture of a connection attempt to support.helpsystems.com and we'll open a support case.

    best regards,

    Mike Maki

    InterMapper Tech Support

  • RE: Map-wide disabling of notifications

    Regarding the second option in the answer at the top:

    You can easily acknowledge all map devices by first selecting them using Control-A in either map or list view, then right-clicking a device and choosing Acknowledge.
    You do need to select an acknowledgement type and insert a comment, but it’s pretty quick and the correct way to prevent unwanted notifiers.

  • RE: Map-wide disabling of notifications

    Hi Bob, thanks for the comment.

    I can reproduce the condition you describe by selecting the Down icon in the icon bar above the map. This displays only down devices in Device Notifier (and also in List) view. Clicking that icon - it's a red square to the left of the red diamond with an excamation point in it - should clear the filter and let you look at all device states on the map simultaneously.

    Selecting or clearing notifications for any of the states for all map devices is done by holding down the Alt key and clicking on the column.

    Please let me know if this isn't the issue and we'll continue offline.

    Mike Maki

    InterMapper Support

    [email protected]

  • RE: Can't open on Mac High Sierra

    Hi Michael,

    Thanks for the report.

    Please send [email protected] the most recent client log available in

    ~/Library/Preferences/com.dartware.InterMapper.client/Logs, along with OS and IM RemoteAccess version info and we'll take a look. Please include contact info in case there are questions.

    Best regards,

    Mike Maki

    InterMapper Tech Support

  • RE: Java exit error on Windows 10 install of Intermapper ver 6.2

    Bruce, if you see this problem agian, please restart InterMapper and invoke Help > Send Feedback to send data to tech support. Please include your email address, give InterMapper crash as a subject, and on the Logs tab, select the debug log and the event log before clicking Submit.

    We will respond after checking the log data. The client log, which will likely show the error, is included by default when the tool is used.