• RE: 6.5.1 Upgrade

    Shouldn't be a problem. We always recommend making a backup of InterMapper Settings, or at least the InterMapper Settings\Preferences and InterMapper Settings\Maps prior to upgrade.

    The location of InterMapper Settings varies by host OS. These are listed here:

    https://static.helpsystems.com/intermapper/help/UserGuide65/Content/09-Reference/09-03-Files_and_Folders/filesfolders.html

  • RE: 6.5.1 Upgrade

    Hi Anna,

    Thanks for the question. We have one set of release notes covering both InterMapper and InterMapper RemoteAccess.

    Any changes made to the console client for InterMapper are also made to the RemoteAccess client. They run the same code with the exception that the IMRA client can connect with multiple InterMapper server instances simultaneously and the console client only has access to the local InterMapper.

    We recommend upgrading instances of InterMapper RemoteAccess at the same time as InterMapper, to keep the client and server versions in sync.

    What version of IMRA are you using currently? Do you have multiple InterMapper servers of different versions?

    If you currently have InterMapper RemoteAccess 6.5 and upgrade the InterMapper to 6.5.1, you should interoperate without problems, but you may wish to upgrade IMRA when convenient.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: Custom trap probe for many devices behind one trap sender

    Hi Paul,

    Thanks for the question. I need more detail about the trap contents in order to be able to give a helpful answer. I have opened a case, CAS-0010211236, for it. You should be able to see it under Support > My Cases in the customer portal. I'll also be following up with an email with detailed questions.

    I'm concerned also about the OID value you're assigning. Is that generated by the trap launching device or the trap forwarder? Dotted-integer OID values have specific connections to the MIB that defines them and can't just be user-generated on the fly. I'm sure I misunderstood what you're doing, but we can discuss it offline. Thanks,

    Mike Maki, InterMapper Support

  • RE: Intermapper 6.5 Linux java error

    Hi Jason,

    Our Readme file for InterMapper RemoteAccess is in error. Sorry if you installed Java 8 as a result. If you don't use it for anything else, please remove it.

    Our installer contains OpenJDK 11 which we'll use to run the IM RemoteAccess client. If you defined any environment variables to point to Java 8, please also remove those.

    I run IMRA 6.5 on Ubuntu 18.04 on one of my test VMs, and it works fine.

    I've filed a defect report to get the reference to installing Java removed from the Readme. Again, our apologies.

    If there is any further issue getting up and running, please email [email protected] and we'll help get it sorted out.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: snmp-device-thresholds display decimal in notification

    Hi Jason,

    The thing preventing decimal output in the reason string, and also the notifier text is the available variable types.

    We don't have a numerical type "float" to use, and although we could manipulate the output with string macros, the <snmp-device-thresholds> section won't accept strings, and errors even though the string variable is in the comment following the actual threshold.

    You need to depend on the threshold firing and letting you know which condition is exceeded, then check the device status for the actual reading, as it stands.

     

  • RE: snmp-device-thresholds display decimal in notification

    Hi Jason,

    I've been trying different probe edits to get decimal output in the reason string for the device status, which is what is used in the notifier for a value. The case ID is CAS-0010208146, and is available for review in your portal login. I've asked for a developer assist for this, and if there is a way to do it, I'll publish it here as well. Thanks for the question.

    Mike Maki

    InterMapper Support

  • RE: Installing InterMapper on Ubuntu 64-bit

    Hi Jay,

    Thanks for the question. We haven't evaluated compatibility with Ubuntu 20.04 yet, but will certainly do that since it's a LTS version of Ubuntu server.

    The currently supported OS list is available on our System Requirements doc, along with the hardware requirements and other notes.

    I'll do some troubleshooting to see whether I can reproduce the issue you had with posting the comment, and advise our web group with any problems I see.

    If you can reproduce the error, please send a screenshot which shows the URL to [email protected].com.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: Installing InterMapper on Ubuntu 64-bit

    Hi Jay,

    Thanks for the question. We haven't evaluated compatibility with Ubuntu 20.04 yet, but will certainly do that since it's a LTS version of Ubuntu server.

    The currently supported OS list is available on our System Requirements doc, along with the hardware requirements and other notes.

    I'll do some troubleshooting to see whether I can reproduce the issue you had with posting the comment, and advise our web group with any problems I see.

    If you can reproduce the error, please send a screenshot which shows the URL to [email protected].com.

    best regards,

    Mike Maki

    InterMapper Support

  • RE: Installing InterMapper on Ubuntu 64-bit

  • RE: The ability to set polling rate is unavailable

    It is true that setting the polling rate is not done in the probe itself.

    Polling frequency for a given device can be set using Monitor > Set Info > Set Polling Interval (or with a right-click, same path).

    Polling interval for all devices on a map can be done using the drop-down in the lower left corner of the map.