When troubleshooting access problems with WMI probes in Intermapper, it is good idea to verify the Intermapper host server can actually talk WMI with target Windows machine!
The easiest way to do this is to use the WMIC commands built-in to Windows
Open Windows command prompt
at windows command prompt type in wmic and hit enter
this should bring up a prompt like this;
At this prompt type in following
/node:IPofTargetServerToTest /user:NameOfUserToAccessTargetHost cpu
/node: is the target host server you need to verify for Intermapper probe
/user: is name of user you are using in Intermapper for the probe access
cpu is the wmic check you are performing on the target host machine
It will prompt for the user password, for user used above
if working correctly, you will get something similar to following;
There is much more information returned, this is just part of what you will see.
AddressWidth Architecture AssetTag Availability Caption Characteristics
64 9 3 Intel64 Family 6 Model 26 Stepping 5
If the WMI probe is working for one host and not the other within Intermapper,
then try both here and you will find quickly if the problem is within InterMapper or external of it.
Good Morning, unfortunately we do not have a QNap probe. You are correct, all InterMapper does is with Traps is we log them, you will need to create a SNMP Trap Probe listening for them. That trap probe can be created to notify if specific events are received.Link below is our developers guide that can provide some insight on Trap probe creation.
Hope this helps.
Submitted by kjackson78 on Mon, 11/30/2015 - 07:39
I have work arround it - that my QNAP sends Traps to Intermapper with that you have the events if something went wrong.
If you found a Probe please let me know :)
Submitted by [email protected] on Tue, 11/24/2015 - 11:23
How do I completely delete the router and anything remembered about its interfaces so that I can add it back and see all the interfaces again? Or is there another way to get all the interfaces back again?
The two choices with device interfaces on maps are delete and hide. When you select the interface on a map and delete it, as you said, it will re-appear after a reprobe has been done. This assumes that the box in the Interfaces window marked “Allow Periodic Reprobe” is selected – your description seems to indicate it isn’t. If this box is cleared, periodic reprobes will happen twice a day. Also, you can right-click the device and use “Reprobe selection” to do a demand poll (assuming you’re monitoring with an SNMP probe so you get interface data).
Selecting the “Display unnumbered interfaces” box in Interfaces is an option primarily for switches or hybrid devices with interfaces which don’t have assigned IP addresses. By default, if you add a device to a map and monitor it using SNMP, the interfaces which show up are the ones with assigned IPs, and they connect to subnet ovals on the map. Un-checking them in the Interfaces tool is “hiding” them. It shouldn’t make InterMapper “forget” them. They should remain in the listing, with their checkboxes cleared.
Re-adding devices to the map is likely, although not guaranteed, to cause a device to use the same device ID it had previously, and for residual map information to be applied to it. We have no mechanism in place to wipe devices as opposed to deleting them. If you can’t get an interface back use SNMPWalk to walk the ifTable and verify that the monitored device still shows the interface (covers the case where an interface module was yanked out of the chassis).
I do this slightly differently:
I setup a Google Voice account and use a ruby script on the Intermapper server (as a notifier) to use the GV account to send an SMS to any arbitrary phone number. (Probably limited to USA numbers due to GV restrictions.)
Pros: Works when your email server is down as long as you have internet; doesn't require knowing email->SMS address for numbers (eg. <phone>@vzwtext.com).
Cons: Requires working connection to Google Voice.
Q: How do I send text notifications to my phone? Do I really need to buy and configure a modem for this?
A: No. You can set up email notifiers to the addresses on sites like this and your carrier will forward them to the phone number you include on the address.
If the network problem requiring notifier launch involves the path to the Internet, guess what?
The addresses may be outdated if the carrier changes them or drops the service. Verify, check periodically, and configure a backup notification.
We do not have an escalation procedure in the traditional sense, but what you can do is create two notifiers (ex, email), the first notifier will include the your noc or engineers (i.e. either their email address/or distribution list). Set up the notifier with the conditions to be used to trigger the response on the device (i.e. down, critical, warn,alarm..etc). Then create a second notifier with the email address or contact info for next tier response, aslo set up the notifer with the conditions identical to previous to be used to trigger the response. Go to the notifier view list and assign the second notifier a time delay (i.e. if you want the next tier to be notified in 15 minutes) then set the delay to 15 minutes. InterMapper will send the alert if the device is any any condition that triggers an alert.
Is there a way to do escalation with notification?
If I have an event I might want to notify an engineer or technician, but if the event has not been attended to in say 15 minutes, can I escalate to someone else? (Like that engineer's boss or another engineer?)
Q. Is there a way to redirect users to a specific map when logging into the web server?
A. The normal entry page redirects you to the error_screen. To redirect to a map named "US", you need to replace the default !index.html file:
1. Create a directory named "~GuestHTML" in the "Web Pages" directory inside the "InterMapper Settings" directory.
2. Create a text file named "!index.html" inside the "~GuestHTML" directory and insert the text below. Replace "/US" with a different map name to redirect to that map instead.
3. Stop and restart the InterMapper web server via Server Settings. Now when you go to the main web server page, you will automatically be redirected to the map named "US".